Since its founding in 1909, the International Claim
Association (ICA) has been at the forefront of addressing a broad
range of life, health and disability claim issues, including those
relevant in the day-to-day operation of claim departments. The ICA
provides a forum for information exchange and a program of education
tailored to the needs of its member life and health insurance companies,
reinsurers, managed care companies, TPAs, and Blue Cross and Blue
Shield organizations worldwide.
Through a variety of research, training, education
and communications programs, the ICA continues to keep its members
informed and in the forefront of the insurance claims industry.
This diverse array of services includes publications such as the
Law Committee Reports, the Annual Directory, and ICA News, the Association's
quarterly newsletter. The ICA Annual Education Conference also provides a "Hands-on"
opportunity to participate in technical workshops and seminars,
and for learning industry best practices for processing claims.
In addition, more than 15 committees, involving numerous
volunteer claim professionals from member companies, function in
a wide range of association responsibilities. These include planning
and execution of all aspects of each Annual Education Conference.
One of the more visible benefits offered by the ICA
is its Claims Education Program. Insurance companies and organizations
have come to realize that well educated claim professionals are
best able to represent their industry's interests and serve the
customer in the most efficient, cost-effective manner.
September 21 - 24
New Orleans Marriott
New Orleans, LA
Register Online Now!
Winter Committee Meetings
January 21-24, 2015
Hyatt Regency Indian Wells
Indian Wells, CA
Spring Committee Meetings
May 6-10, 2015
Hilton Ft. Lauderdale Beach Resort
Ft. Lauderdale, FL
September 27 - 30
The Mirage Hotel
Las Vegas, NV
October 16 - 19
JW Marriott Orlando Grande Lakes
Law Enforcement Only
The International Claim Association has long been
a supporter of law enforcement efforts. Our Association offers to
the law enforcement community a service whereby any law enforcement
officer can request a canvass of our member companies to determine
if there is a life insurance policy on a particular individual.
These searches have in the past provided useful information in determining
if a life insurance policy may be the motive for the death or disappearance
of an individual. Learn
ICA's tradition of providing beneficial service
to the industry has been guided by a well-established set of goals.
The purpose of the ICA is to:
- Promote efficiency, effectiveness and high standards
of performance in claim administration by member companies
- Provide a forum for research, education and the
exchange of ideas relating to various aspects of claim administration
- Devise and effect measures for the benefit of
policyholders and beneficiaries in matters relating to claims
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Statement of Principles
As a condition of ICA membership, every company must
agree to adhere to this Statement of Principles:
The International Claim Association, in recognition
of the need to continue public trust and confidence in the insurance
industry, reaffirms the following principles:
- Any individual who has, or believes he has, a claim
is entitled to courteous, fair and just treatment; and shall receive
with reasonable promptness an acknowledgment of any communications
with respect to his claim.
- Every claimant is entitled to prompt investigation
of all facts, an objective evaluation and the fair and equitable
settlement of his claim as soon as liability has become reasonably
- Claimants are to be treated equally and without
considerations other than those dictated by the provisions of
- Claimants shall not be compelled to institute unnecessary
litigation in order to recover amounts due, nor shall the failure
to settle a claim under one policy or one portion of a policy
be used to influence settlement under another policy or portion
of a policy.
- Recognizing the obligation to pay promptly all
just claims, there is an equal obligation to protect the insurance-buying
public from increased costs due to fraudulent or nonmeritorious
- Procedures and practices shall be established to
prevent misrepresentation of pertinent facts or policy provisions,
to avoid unfair advantage by reason of superior knowledge, and
to maintain accurate insurance claim records as privileged and
- Reasonable standards shall be implemented to provide
for adequate personnel, systems and procedures to effectively
service claims. These standards shall be such as to eliminate
unnecessary delays or requirements, overinsistence on technicalities,
and excessive appraisals or examinations. Claim personnel shall
be encouraged and assisted in further developing their knowledge,
expertise, and professionalism in the field of claim administration.
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