Everything You Need to
Know Before You Go!
Conference Location
Gaylord Texan Resort & Convention Center
1501 Gaylord Trail
Grapevine, TX 79051
(817) 778-1000
Check-in Time: 4:00 PM
Check-out Time: 11:00 AM
Parking: Self-Parking - $17 Hourly/$29 Daily; Valet Parking - $49 Daily
Please be aware that the Gaylord Texan is cashless and accepts credit cards only, including at the front desk, food and beverage locations, retail, special events, parking, etc. Guests can convert their cash into $20 - $500 gift cards at Cash-To-Card kiosks located next to our Bell Stand or across from Old Hickory.
Cancellation Policy: Individual reservations may be cancelled 120 hours/5 days in advance without penalty. Any deposits will be refunded. Cancellation requests received within 120 hours/5 days of arrival will incur a penalty of one night stay room & tax.
1501 Gaylord Trail
Grapevine, TX 79051
(817) 778-1000
Check-in Time: 4:00 PM
Check-out Time: 11:00 AM
Parking: Self-Parking - $17 Hourly/$29 Daily; Valet Parking - $49 Daily
Please be aware that the Gaylord Texan is cashless and accepts credit cards only, including at the front desk, food and beverage locations, retail, special events, parking, etc. Guests can convert their cash into $20 - $500 gift cards at Cash-To-Card kiosks located next to our Bell Stand or across from Old Hickory.
Cancellation Policy: Individual reservations may be cancelled 120 hours/5 days in advance without penalty. Any deposits will be refunded. Cancellation requests received within 120 hours/5 days of arrival will incur a penalty of one night stay room & tax.
Transportation from Dallas-Fort Worth International Airport
The Gaylord Texan Resort & Convention Center is located just 6 minutes from Dallas-Fort Worth International Airport (DFW) and 20 miles from Dallas Love Field (DAL). There are no hotel shuttles to and from the airports. Attendees are responsible for securing their own transportation. Explore ground transportation options from DFW here.
What to Pack
Business casual attire is recommended for all business sessions. Please no shorts, jeans, or t-shirts in sessions. As meeting room temperatures and comfort levels may vary, we suggest that you dress in layers for optimal comfort during business sessions.
Please see the Welcome and Closing reception themes for the dress code below.
Weather: Expect daytime highs between 84°F and 93°F. Evenings are warm—pack light layers.
Please see the Welcome and Closing reception themes for the dress code below.
Weather: Expect daytime highs between 84°F and 93°F. Evenings are warm—pack light layers.
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GET THE ICA HUB APP!The conference mobile app is your primary resource for keeping up with all things happening at the conference. In the app, you can:
How to download:
If you already downloaded the app, the conference tab will appear on the homepage. |
Registration
Visit the registration desk on first floor of the Vineyard Tower in the Vineyard Pre-Function, open during the following times to receive your badge and materials.
Sunday, September 13 1:00 pm - 8:00 pm
Monday, September 14 7:30 am - 6:00 pm
Tuesday, September 15 8:00 am - 3:00 pm
What you’ll receive:
Lanyards:
Your badge is required for all sessions, meals, and receptions. For security purposes, no guests are permitted to attend sessions.
Sunday, September 13 1:00 pm - 8:00 pm
Monday, September 14 7:30 am - 6:00 pm
Tuesday, September 15 8:00 am - 3:00 pm
What you’ll receive:
- Name badge and lanyard | Sponsored by OWL.co
- Raffle Ticket (prizes drawn during Networking Breaks & Lunches – must be present to win!)
Lanyards:
- First Time Attendees: Orange
- Returning Attendees: Purple
Your badge is required for all sessions, meals, and receptions. For security purposes, no guests are permitted to attend sessions.
Meals
The following meals will be served at the conference:
Sunday, Sept. 13:
Monday, Sept. 14:
Tuesday, Sept. 15:
Gluten-free and vegan options will be available.
The property also includes several restaurants – reservations recommended.
Sunday, Sept. 13:
- Welcome Reception | Tex-Mex Food Stations | Tate Pre-Function (2nd Floor)
Monday, Sept. 14:
- AM Networking Break | Coffee & tea, egg bites, assorted smoothies | Exhibit Hall (2nd Floor)
- Networking Lunch | Sandwich Buffet | Exhibit Hall (2nd Floor)
- Exhibitor Happy Hour | Hors D’oeuvres | Exhibit Hall (2nd Floor)
Tuesday, Sept. 15:
- Networking Breakfast | Coffee & tea, breakfast pastries, assorted yogurts, and breakfast burritos | Exhibit Hall (2nd Floor)
- Networking Lunch | Mediterranean Buffet | Exhibit Hall (2nd Floor)
- Closing Reception | Texan Smoked BBQ Buffet | Glass Cactus (1st Floor)
- After Party | Dessert | Glass Cactus (2nd Floor)
Gluten-free and vegan options will be available.
The property also includes several restaurants – reservations recommended.
First Time Attendee Reception
All first-time attendees are invited to a meet & greet with ICA Board and Committee members, to be held Sunday, September 13, 4:00 – 5:30 PM in Mission Plaza.
Welcome Reception
Dust off your boots and get ready to kick off the conference in true Lone Star style! Join us on Sunday, September 13 at 6:00 PM in the Tate Pre-Function & Terrace (Vineyard Tower, 2nd Floor) for the Welcome Reception filled with big flavors, smooth sounds, and rustic charm.
MUST HAVE BADGE TO ATTEND.
MUST HAVE BADGE TO ATTEND.
Morning Yoga | Sponsored by MunichRe
Rise, shine, and find your Zen with Munich Re on Tuesday, September 15, 6:45am – 7:15am in Mission Plaza for an energizing yoga session. Sign up here today! Limited spots available.
ELECTRIC RODEO CLOSING RECEPTION
Celebrate the close of a great conference on Tuesday, September 15 at 6:00 PM at Glass Cactus* where we are blending classic western charm with a vibrant neon atmosphere. Feel free to wear Texan attire (hat, your favorite Texas team/college, etc.). Shorts are welcome.
Keep the night alive with Swiss Re, the exclusive sponsor of the ELECTRIC RODEO AFTER PARTY! As the main event winds down, we are lowering the lights and turning up the mood. Join us at 8:30 pm, right after the closing reception, for the Electric Rodeo After Party at Glass Cactus on level 2.
*Glass Cactus is a short walk from the hotel but there will be a shuttle that will loop between the hotel and Glass Cactus. Look for the “Tour Bus Lobby” near the bell desk in the hotel lobby. Badges will be required to access the shuttle and venue.
Keep the night alive with Swiss Re, the exclusive sponsor of the ELECTRIC RODEO AFTER PARTY! As the main event winds down, we are lowering the lights and turning up the mood. Join us at 8:30 pm, right after the closing reception, for the Electric Rodeo After Party at Glass Cactus on level 2.
*Glass Cactus is a short walk from the hotel but there will be a shuttle that will loop between the hotel and Glass Cactus. Look for the “Tour Bus Lobby” near the bell desk in the hotel lobby. Badges will be required to access the shuttle and venue.
SPONSORS AND EXHIBITORS
The ICA would like to thank this year’s sponsors and exhibitors for their support!
Visit exhibitors at their booth in the exhibit hall located on the second floor of the Vineyard Tower in Tate Ballroom B.
Exclusive Exhibit Hours:
Visit exhibitors at their booth in the exhibit hall located on the second floor of the Vineyard Tower in Tate Ballroom B.
Exclusive Exhibit Hours:
- Monday, September 14: 10:00am – 11:00am | 1:15pm – 2:30pm | 5:00pm – 6:00pm
- Tuesday, September 15: 8:00am – 9:00am | 12:45pm – 1:45pm
ICA ANTITRUST STATEMENT
During this conference, the ICA will be discussing a number of claim related topics. As representatives of ICA member companies, all of us need to be mindful of constraints of anti-trust laws. This conference is being conducted for educational purposes, to provide a forum for the open discussion and free exchange of ideas on the designated topics.
We are not here to reach any agreement that could have anti-competitive effects. It is the duty of everyone to avoid a discussion of illegal subjects, even if someone else inadvertently pursues a prohibited course of discussion or action. In discussing the pros and cons on a topic of discussion, you may express your opinion, but you should avoid collective agreements on how any particular claim or issue should be handled. Individual claim discussions are the responsibility of the individual ICA member company that is confronted with the particular claim.
See ICA’s Antitrust Compliance Policy to learn more.
We are not here to reach any agreement that could have anti-competitive effects. It is the duty of everyone to avoid a discussion of illegal subjects, even if someone else inadvertently pursues a prohibited course of discussion or action. In discussing the pros and cons on a topic of discussion, you may express your opinion, but you should avoid collective agreements on how any particular claim or issue should be handled. Individual claim discussions are the responsibility of the individual ICA member company that is confronted with the particular claim.
See ICA’s Antitrust Compliance Policy to learn more.
Marketing Tool Kit
If you are attending, speaking, sponsoring, or exhibiting at the 2026 ICA Annual Education Conference, we encourage you to spread the word about your participation through your personal and professional social channels.
EVENT LINKS & TAGS
We recommend tagging ICA’s social channels — @Claim.org (LinkedIn)—and using the hashtag #ICA2026 when posting about the conference to increase the visibility of your company at the event. Click the link below to learn more.
EVENT LINKS & TAGS
We recommend tagging ICA’s social channels — @Claim.org (LinkedIn)—and using the hashtag #ICA2026 when posting about the conference to increase the visibility of your company at the event. Click the link below to learn more.