​In the world of claims investigation, making a quality referral to an investigative vendor can directly impact the outcome of a case. A well-planned referral not only improves efficiency, but also helps ensure accurate, timely results. Below is a practical guide to help claims professionals make effective vendor referrals, improve investigative outcomes, and build stronger partnerships.

Special Investigation Units (SIU) play a critical role in life and disability insurance claims. Their purpose is not simply to investigate fraud, but to help ensure claims are handled thoroughly, fairly, and consistently.

This guide is for your own understanding of why disability determinations can differ across programs and policies, and to help you explain those differences to a claimant clearly and respectfully.

The first week of 2026 saw me in a much different place physically than I was a year prior. I was at work and not in constant pain.

A recent healthcare fraud case highlights the need for insurers, healthcare providers, and policymakers to work together to protect healthcare resources, reduce fraud-related financial losses, and ensure patient care remains the top priority.

​Kizzie Masterson, Mark‑James Gill, Tyler Blake

“Was New Orleans always this fun?” we asked each other, weaving through a crowd of colleagues dressed in beads, grinning ear to ear.
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Between the unforgettable food, the late‑night laughs, the second‑line parade through the French Quarter, the music pouring from every doorway, and the incredible culture surrounding us, ICA 2025 in New Orleans was an absolute blast. But as great as the gumbo and jazz were, the best part was the people.

The Family and Medical Leave Act (FMLA) allows eligible workers up to 12 workweeks of unpaid, job-protected leave for qualifying family and medical reasons. But when it comes to temporary employees, especially those placed through staffing agencies, the rules can feel murky. Who’s responsible for what? And do temp workers even qualify?

​By Marlon Fearon

The views expressed in this article are those of the author in his capacity as a member of the ICA Fraud Committee and do not necessarily reflect the views of Swiss Re or its affiliated entities.
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Life and health insurance exist to provide financial protection during some of the most vulnerable moments in a person’s life—illness, injury, disability, or death. Unfortunately, those same features that make these products essential also make them highly attractive targets for fraud. Across the insurance industry, life and health lines consistently experience significant fraud exposure due to a unique mix of emotional, financial, and structural factors.

By Margo Jenkins (AAA Life) & Rob Strange (Evadata)
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The landscape of insurance fraud is rapidly evolving, and life insurance claims are no exception. With the accelerated development and accessibility of Artificial Intelligence (AI) and generative AI tools, claims examiners are facing sophisticated new threats. Understanding these emerging risks and adopting proactive AI-powered defenses are crucial to safeguarding your company’s financial health and maintaining trust with legitimate policyholders.