​Quicker might always be better when it comes to delivery of your fast-food order or your must-have item from Amazon. But when it comes to the “express claim” programs to expedite payment of life insurance and annuity death benefits, there are some important factors to consider.

​Forging connections, nurturing relationships, and building trust are all important in our industry. Sometimes, it starts with a light-hearted round of golf, a dinner, or a networking event – I think most would agree that these periodic outings give us a chance to unwind with peers amid life’s numerous pressures. But often, these relationships are built over time, during work hours, as we all pull together to help a claimant navigate a hugely impactful life event. How do we know for sure that we are connecting and making a difference in people’s lives? Thank-you notes – many are handwritten, and all are heartfelt. They are the highlight of our day.