Preserving the Human Promise in an AI-Enabled Life Insurance Claims Experience

Author

Enrique Monzon, Vice President, Chief Claims Officer - Global Life, Pan-American Life Insurance Group
Matthew Busbee, Chief Data Officer, Pan-American Life Insurance Group

Life insurance is often framed in terms of products, premiums, underwriting, and long-term financial planning. Yet its true value is not measured when a policy is issued or a premium is paid. The real test comes much later, at a moment that no one anticipates or welcomes.

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