ICA: 108th Annual Conference

About the Speakers

Conference speakers are seasoned industry professionals who are able to draw upon their professional experiences and industry knowledge to deliver the latest research in the field, best practices, and valuable insights.

Speakers: Biographical sketches may be sent to slara@claim.org

Anderkin, Brian is Claims Supervisor at Great American Insurance Group. He currently oversees the adjudication of life and annuity claims. He has been with Great American since 2009 and has 15 years of experience in the insurance claims industry. Brian is a graduate from the University of Cincinnati and holds a MBA from Indiana Wesleyan University, along with FLMI, ACS, and ARA designations. Brian is a member of the ICA Life committee.

Angiolillo, Chuck has been employed with Claims Bureau USA since October 2002. He is a graduate of Westfield State University with a Bachelor of Science degree in Criminal Justice and he currently serves as Co-Chair of the Disability Committee with the International Claim Association. Chuck began his career at Claims Bureau USA as a field investigator and has held several managerial positions with the company. Today, he is the Sr. National Accounts Director and works with all of the life and health companies that Claims Bureau USA serves.

Bachrach, Joshua is a partner in the Philadelphia, PA office of Wilson Elser, and chair of the firm's life, health, disability and ERISA practice team. Josh represents clients in state and federal courts throughout the United States in litigation involving ERISA and non-ERISA disputes over disability, life and health coverage as well as disputes over pension benefits. Josh also represents insurers in coverage and bad faith litigation. He is a frequent speaker at national seminars on ERISA-related subjects and has written numerous articles on ERISA and related topics.

Baker, Geoffrey M. joined the firm of Elam & Burke, PA in Boise, Idaho, in 2017. Previously, he was General Counsel and Chief Compliance Officer for United Heritage, an Idaho-based a group of life, property and casualty insurance companies He served six years on the Boise City Ethics Commission. Mr. Baker has been named a "Leader in Law" by the Idaho Business Review and is a past recipient of the Pro Bono/Community Service Award from the Association of Corporate Counsel, Mountain West Chapter.

Barrett, Peter is Vice President and Head of RGA's Global Claims, Medical and Underwriting Governance teams. He joined RGA as UK Claims Manager in 2002, became Head of Claims for RGA's International markets in 2008 and then Global Head of Claims in 2014, taking on his current position in January this year. He has worked in the life [re]insurance industry since 1984 and has been involved in claims management since 1990. Peter holds the following UK industry posts: Chairman Education committee for the Assurance Medical & Underwriting Society; Joint Editor for the Chartered Insurance Institute course Life and Disability claims.

Beaufait, Mary A. is a Claims Manager at Hannover Re, leading the complex and contestable life team, bringing more than 38 years of experience in insurance and claims management including life, health and disability claims with various insurers. Mary joined Hannover Re in 2001 working in their Accident and Health claim operations and moved into managing their life claims operations in 2004. Mary has been active with the International Claim Association since 2005 first serving on their Life Committee, then in 2009 moved over to Co-Chair and Chair the Reinsurance Committee. Mary continues to serve the on the Reinsurance Committee. Mary has also obtained her ACS and ALMI designations.

Berndt, Wendy leads a third party administration management team at Prudential. A financial services professional with over 15 years of experience, she is responsible for oversight and relationship management of all operations functions, including claims, with the third party administrator. Starting in banking and sales, Wendy has filled a variety of roles ranging from quality control to project management prior to leading Claims and Inforce operations. Currently, she and her team are focused on successful execution of all back office functions with the third party administrator, as well as producer and client satisfaction in a highly dynamic business environment.

Binzer, Ann S. is Vice President, Life Claims for The Cincinnati Life Insurance Company. Her responsibilities include supervising the administration of life, annuity, accelerated benefit and disability claims, managing litigated claims, and responding to compliance and market conduct issues. She obtained her BA from The University of Michigan and her MBA from Xavier University. Ann has also obtained her FLHC, FALU, FLMI, CLU, and ChFC designations. Ann is past co-chair of the Life & Annuity Committee.

Blackett, Anne is VP Policy Service and Claims, Security National Life Insurance Company. Anne has worked with the Security National Life's Service and Claims departments since 1978. The claims department is responsible for life, annuity, pre-need, accident, waiver of premium and reinsurance claims. She enjoys the responsibility along with mentoring and watching the growth of her team members.

Bouwman, Sarah is the Corporate Attorney at Member Companies of Sammons Financial Group.

Brady, Joe has been working as an investigator for eight years in several different roles. He began his career as a surveillance investigator on the east coast and has grown into a senior manager at PhotoFax, an established firm of 28 years business based out of Chicago, Illinois. He recently obtained his Certified Fraud Examiner certification and enjoys the world of claims and the twists and turns with each and every case.

Bullock, Brian is the Manager of Reinsurance Claims at SCOR Global Life Americas based in Leawood, Kansas and Charlotte, North Carolina. He has been in the insurance and reinsurance claims business for 32 years and joined SCOR in 2010. Bullock specializes in life insurance and disability claims, claims process management and technology and manages SCOR employees in Kansas and North Carolina. He is a graduate of the University of Missouri, Kansas City with a degree in Business/Finance, has his FLMI, ALHC, AIRC, and ACS designations and is the former President of the Kansas City Life and Health Claim Association. Bullock has previously been a regular speaker at the Eastern Claim Conference and is a long term ICA proponent and member.

Caldarazzo, Michael serves as SVP of PhotoFax, Inc, which is a national investigation firm. Mr. Caldarazzo has spent his entire 27-year career investigating and supervising workers compensation, disability and long-term care claims. He has worked over 2500 field investigations across the United States and has managed tens of thousands of others. Mr. Caldarazzo earned his bachelor's degree from Northern Illinois University; he resides in Naperville Illinois with his wife Annie and 4 children. Mr. Caldarazzo's passion is in sharing his experience in surveillance, investigations and tactical remote surveillance with employers, claim professionals and special investigation units around the country. Mr. Caldarazzo's practical experience, strategy expertise, and love of the industry…, directs the growth and success of PhotoFax, Inc.

Carra, Barbara is currently in private practice with the Law Offices of William J. Fennell, P.C. with a focus on medical malpractice defense. She is active in the Massachusetts Bar Association and Hampden County Bar Association pro bono programs. Additionally, she is a frequent speaker and published author. Prior to returning to private practice, Barbara was with the Dispute Resolution section of the MassMutual Law Department. There, she oversaw high stakes insurance litigation matters and advised corporate clients on strategies to advance their business imperatives. In addition to her work at Mass Mutual, Barbara was an Assistant Vice President & Counsel for UnumProvident Corporation and before joining UnumProvident, she worked for the law firm of Morrison, Mahoney & Miller.

Clemente, Salvatore's 20-year litigation practice has attracted clients in Pennsylvania, New Jersey, Ohio, Massachusetts, Kentucky, Connecticut, Colorado, Rhode Island, Virginia, West Virginia, Maryland, Nevada, Utah, Washington D.C., California, Washington and Missouri. Seeking common-sense early resolution in every lawsuit, he has successfully mediated countless cases at all stages of litigation, and when resolution is not feasible, clients are in experienced hands. In addition to bringing matters to verdict, Sal has successful appellate experience in multiple circuit courts. He has numerous reported decisions in state and federal courts and is regularly selected as a neutral arbitrator.

Clifford, Megan, Ph.D. is a Data Scientist at American Fidelity, a privately owned life and health insurance company that provides voluntary supplemental health insurance products and annuities. Megan truly loves data and helping other people use data to gain insights and knowledge. She leads a team responsible for developing and implementing a predictive model to detect disability fraud. Megan believes great data science is a team sport and works closely with Colleagues across several divisions to ensure the quality and usefulness of her team's work. Megan holds a B.A. in Math and Economics from Loyola University Chicago and a Ph.D. in Policy Analysis from the RAND Pardee Graduate School. Prior to starting at American Fidelity, Megan completed a two-year post-doctoral fellowship at the Center for Education Policy Research at Harvard University.

Clink, Monica has been in the insurance claims industry for over 20 years with experience in life, disability income, critical illness, annuity, and hospital indemnity claims. She is currently the Assistant Vice President of Claims at Optimum Re in Dallas, Texas. Monica serves on the ICA Education Committee and Reinsurance Committee and holds an MA in Economics from Syracuse University.

Coleman-Polifroni, Rebecca is a 12-year associate of Nationwide Insurance. In her current role as a Paralegal Specialist, Rebecca handles legal issues and opinions regarding contested claims, suicide claims, escalated claims, small estate claims and long term care claims, and more. Rebecca also advises, researches and opines on any number of legal issues impacting any of Nationwide's life and annuity business units and provides associate job aids and trainings on a variety of legal-related topics. Rebecca has served on the ICA Law Committee for two years.

Cowan, Melissa M. is a partner with Burke, Williams & Sorensen in its Los Angeles office. She represents and advises national insurers and self-funded plans in disability, accident, life, health, long-term care, and complex commercial litigation. She has also defended agents/brokers, religious organizations, and public law clients in general and business litigation throughout California. Her areas of litigation expertise include bad faith, fraud, ERISA, unfair trade practice claims, class actions, and investigation. She has successfully represented clients in federal and state courts at both the trial and appellate levels, including obtaining a jury award of punitive damages against a fraudulent insured claiming disability. She received her J.D. from the University of California, Los Angeles, in 1994, where she was a managing editor of the UCLA Law Review.

Demlong, William is a partner in the Phoenix, Arizona firm The Cavanagh Law Firm and has been representing Life, Health and Disability carrier for the last 28 years. His practice involves the analysis and litigation of complex first party insurance claims. Bill has litigated and tried cases throughout the west and is license to practice in Arizona and Nevada, with his New Mexico bar admission currently pending. Bill has been active in the Arizona District court as a Lawyer Representative to the Ninth Circuit Court of Appeals and has been appointed twice to chair the Court's Magistrate Selection Committee. On the state level, Bill is a judge pro tem for Maricopa County conducting settlement conferences on a voluntary basis for the Court. He received his J.D. from the University of Texas at Austin, with honors, and is also a non-practicing C.P.A.

Denbo, Tammy is a partner in the firm Martinez and Denbo LLC since 2014. Ms. Denbo is a Certified Fraud Examiner with ACFE and a Licensed Paramedic. Ms. Denbo handles SIU fraud investigations and Federal and State court affirmative litigation. Ms. Denbo handles first and third party tort, property, and contract claims including fraud, auto, PIP, personal injury, theft, arson, construction defects, premise liability, general liability and professional liability. Ms. Denbo has extensive litigation and trial experience, having completed over 35 trials. Tammy began her law carreer in 1998 with the State Attorney's office in Pinellas County, 6th Judicial Circuit. In 2002 Associate Attorney with Rissman, Barrett, Hurt, Donahue & McLain, P.A. In 2007 to 2014 partner with the firm Masten, Peterson & Denbo, LLC. Tammy belongs to several professional organizations including the Florida Advisory Committee on Arson Prevention, Florida Bar Trial Lawyers Section, Hillsborough County Bar Association, Broward County Bar Association, International Association of Special Investigation Units, Medical Claims Defense Network and the National Registry of Emergency Medical Technicians.

Denman, Rick has been with Munich Re since 2009 and is responsible for Munich Re's Group claim and administration area. Prior to his entry into reinsurance, Rick had 28 years of group claims experience, starting his career at Mutual Benefit Life. Rick later managed claims offices for Travelers and MetLife. Rick held officer-level claim positions with MetLife and UNUM. Rick holds a Bachelor of Arts degree from the University of Georgia along with several industry designations.

Doherty, Chris has been working in the Social Security arena since 1981, initially as a Claims Representative with the Social Security Administration. While working for Social Security he specialized in dealing with disability claims. He began practicing law in this exclusive area in 1987 and along with his partners founded Doherty, Cella, Keane LLP in 1995. Doherty, Cella, Keane LLP is a Limited Liability Law Firm Partnership that works with the insurance industry representing claimants nationally for Social Security disability benefits and providing overpayment collection services.

Dubiel, Bob has more than 40 years of Group, Association and IDI Claims Experience with The Hartford Life Insurance Companies, Unum Group and MetLife. He is currently a LTD Unit Leader in MetLife's Bloomfield, CT National Account Office. Additionally, he holds an ALHC designation, is Treasurer of the International Claims Association (ICA), co-chair of the ICA Disability Committee, a member of the ICA Membership Committee and a member of the ICA Executive Committee. Bob received his undergraduate degree from LeMoyne College in Syracuse NY.

Evans, Pamela is a Sr. Claims Analyst at Pacific Life Re. Pam's experience as a reinsurer and retrocessionnaire encompasses life, health and disability claims worldwide. Pam has extensive knowledge of claims audits as well as previous experience working for several direct writers. Pam holds the FLHC, FLMI and ACS designations and is a member of the ICA Reinsurance Committee.

Farrey, Dori is a team leader of the SIU team at CUNA Mutual Group and has been with the company for the past eight years. During her tenure at CUNA she has investigated different types of claims including; disability, life, ADD, collateral protection, business liability, GAP, and Bond. Prior to working at CUNA Mutual Group she worked as an SIU investigator for Progressive Insurance in Minneapolis, MN for several years. During that time she investigated property and casualty claims, PIP claims, organized crime involving medical clinics and staged loss rings, and served on the Hennepin County Fraud Task Force involving the investigation of a major case of organized insurance fraud. Dori started her career as a patrol officer in a 1st ring suburb of Minneapolis. She graduated from Metropolitan State University with a BS in Law Enforcement and minor in psychology.

Feuerstein, Michael is a Life and Disability Services Operations Consultant with The Standard. In this role he leads and manages strategic initiatives to drive improvements to claim management practices. He oversaw the implementation of the claim analytics framework in the LTD Benefits Department to support and improve risk management strategies. Mike has over 28 years of experience in the insurance industry including roles in group LTD and IDI claims, individual disability guarantee issue sales support and underwriting. Mike received a Bachelor's degree from the University of Wisconsin, Madison.

Formus, Adam cut his teeth on disability claims starting in 1994. He worked his way up through the ranks and various companies, and is now the AVP & Senior Counsel at Guardian Life Insurance Company in Pittsfield, MA. He focuses on legal and regulatory matters involving Guardian's life, individual disability income, and group insurance operations, while also providing legal advice and services to Product Development and Marketing, Underwriting, Claims and Actuarial.

Friedman, Douglas is the founding shareholder of Friedman Law Firm, P.C., which represents disabled workers for Social Security disability and Veterans disability compensation. Mr. Friedman is a nationally known speaker and author who lectures on disability issues for advocacy groups and insurers. He is Chairman of the Faculty for the Veterans Disability Symposium. Mr. Friedman is a member of the Advisory Council for Mission United, a comprehensive veterans initiative of United Way. He is past Chairman of the Advisory Board of Cooper Green Mercy Hospital, and a former member of the Advisory Board of the School of Public Health at the University of Alabama at Birmingham. Mr. Friedman is admitted to practice before the Court of Appeals for Veterans Claims and the VA. He is a member of NOSSCR and NOVA, and the Alabama bar.

Friedman, Jessica is the managing shareholder of Friedman Law Firm, P.C., where she dedicates her practice to protecting the rights of the disabled. Ms. Friedman represents clients across the country in Social Security disability and Veterans disability compensation claims. She is admitted to practice before the VA and the Court of Appeals for Veterans Claims. Ms. Friedman is a member of NOSSCR, NOVA, and the Alabama Bar.

Frohlich, Shelley is located in Ontario, Canada and oversees the Fraud Risk Management team for Sun Life Financial, responsible for investigation, fraud detection and prevention through strategic direction and fraud risk management within Group Benefits. Under her leadership and through intelligence led anti-fraud strategies, there is a focus on plan member investigations as well as the profiling of medical and dental providers and facilities. Shelley has been with Sun Life since 2010 and has worked in the investigation field within the insurance industry for the last sixteen years, including participating in court and regulatory hearings.

Gallant, Jason joined Munich Re in 2015 as an Account Representative. Prior to joining Munich Re, Jason had worked as a Senior Claim Consultant at Disability Management Services, Inc. (DMS) where for over nine years he was responsible for adjudicating and managing a caseload of complex Individual Disability Income insurance claims, along with field travel primarily involving face-to-face interviews with claimants and their authorized representatives. Jason attended Southern New Hampshire University (formerly New Hampshire College) where he earned a Master's degree in Organizational Leadership in 2005 and a Bachelor's degree in Business Administration in 2003. Jason has been a member of the ICA Disability Committee since 2013.

Glasgow, Kevin has nearly 30 years of experience in insurance and claims management including life, medical, disability and annuity claims with various insurers, as well as experience in policy administration, marketing and system support. Most of his career has been in direct insurance, and he began leading reinsurance claim teams in 2005. Kevin joined Munich Re in 2012 and is responsible for the Individual Life and Living Benefits claims processes. In academia, Kevin holds bachelor's and master's degrees in business administration from Roanoke College and Radford University, respectively. He also holds the FLMI, FLHC, and ARA industry designations, and has been active with the International Claim Association since 1987.

Gruber, Rosie is Director of Life and Retirement Claims for Symetra Life Insurance. I've been in the insurance industry for over 35+ years and have managed various teams in addition to Life and Retirement Claims, Individual Medical and Disability, Life Customer Service, Life Illustration Team and Structure Settlements. I have a passion for developing my teams while, assisting our customers during a very difficult time in their lives.

Hallden, Ken is the Director of Disability Claims for Prudential Group Insurance West Coast Long Term Disability Operation, based out of Scottsdale, Arizona. He also oversees two Short Term Disability Claim teams based out of the East Coast Region. Prior to joining Prudential, Ken spent 25+ years with The Hartford in various operational leadership roles of increasing responsibility within the Group Benefits space. Most recently, he was Assistant Vice President of Group Specialty Market Disability and Life Claims. Ken holds a Bachelor of Science in Business Administration, with a major in insurance and finance, and a Master of Business Administration, both from the University of Hartford.

Hamilton, Joseph is a Partner at Mirick O'Connell and Chair of the Firm's Litigation Group as well as the Life, Health, Disability and ERISA Litigation Group. He concentrates his practice in life, health and disability insurance defense, and ERISA. Mr. Hamilton serves as counsel for numerous life, health and disability insurers and self-insureds at all levels of state and federal courts throughout Massachusetts. Mr. Hamilton's representation includes the full spectrum of issues arising from both individual and group coverage, under both state and federal law, including ERISA.

Hammers, Dr. Jennifer L. is a board-certified anatomic, clinical, and forensic pathologist. She is the Deputy Chief Medical Examiner of the Brooklyn Campus with the Office of Chief Medical Examiner, City of New York. Dr. Hammers graduated from Geneva College with a Bachelor's Degree in Biology, and received her Osteopathic Medical Degree from Lake Erie College of Osteopathic Medicine. She completed the anatomic and clinical pathology residency program at Allegheny General Hospital in Pittsburgh, Pennsylvania. This was followed by Forensic Pathology fellowship training and Forensic Cardiac Pathology and Neuropathology fellowship at the Office of Chief Medical Examiner, City of New York under Dr. Charles Hirsch. Dr. Hammers has a particular interest in cardiac pathology and actively participates in research related to Chronic Traumatic Encephalopathy.

Henderson, Kristie is a Claims Manager at Hannover Re, where she has worked for the past twelve years. She manages the production of life, long term care and critical illness reinsurance claims where her passion for efficiency and processing innovation are utilized. Kristie has a Bachelor's of Science degree in Biology from the University of Colorado at Denver. She has also obtained her FLMI, ACS and ARA designations.

Herron, Jennifer has served as the Director of the Internal Audit department at American Fidelity Corporation since September 2015. Her current responsibilities including leading the management, development, and execution of all internal audit related activities as well as a Special Investigation Unit program within her organization. Jennifer is leading a Fraud Analytics team who is tasked with initiating a fraud analytics model for American Fidelity. Previously, Ms. Herron served as a Senior Manager at PwC in the assurance practice in Oklahoma City and has approximately 12 years of audit, accounting, and internal control experience. Ms. Herron is a Certified Public Accountant and Certified Internal Auditor. Horsman, Sophia is Director of Individual Disability Claims, The Standard Insurance Company, Portland, Oregon.

Houston, Kim is currently the Manager of Individual Life Claims at Munich Re. She has over 27 years of experience in individual life and health claims. In her normal role she oversees the Individual Life Claims for Munich Re in Atlanta. Kim is a member of the ICA Executive Committee, the ICA Life Committee and a former co-chaired of the Life Committee. Kim has experience in all aspects of claims processing and claims management, including process improvements. Kim is a regular presenter at the ICA Conference as well as other industry conferences. She received her undergraduate degree in Business Management from Jacksonville State University in Jacksonville, AL.

Howe, Phil is an experienced civil litigator with 47 years in complex insurance, medical and financial issues in the areas of life, disability, automobile, health, homeowners, property and casualty insurance including defending claims of bad faith. He has additional experience in condominium, construction, medical malpractice, personal injury and real estate litigation. He has tried cases in CA and MA, state and federal courts. Phil has also managed litigation nationwide as house counsel for an insurer which issued individual and group life, health and disability insurance. He was the author of a quarterly newsletters on MA insurance law and has been published in The Massachusetts Law Review, many other journals and most recently in the D.R.I.'s "The Voice" on the U.S. Supreme Court decision on attorneys' fees, May 17, 2017. Phil has since 2016 been Special Counsel with LTL Attorneys, LLP, a 38 lawyer law firm with offices in Los Angeles, Orange County and San Francisco. Phil has begun in 2017 to publish a quarterly newsletter on CA insurance law.

Jones, Rebecca (Becky) is a lead consultant with Allstate Life Insurance Company. She has many varied duties in her role, including oversight of escalated claims involving fraud/liability issues/beneficiary disputes, training of staff, projects and implementation of operational/process improvements. Becky has thirty years experience in life/annuity claims, and her background includes claims management and SIU investigations. Becky has a B.B.A from Loyola University and has earned the FLMI, FLHC, and ACS designations.

Kauffman, David is Counsel in the Corporate Law Department at State Farm. Prior to joining State Farm, David was a partner at Taft, Stettinius Hollister LLP in Taft's Private Client group. David served on the Advisory Board for Commerce Clearing House's Journal of Practical Estate Planning and was a regular columnist. He was a certified Estate Planning and Probate Specialist by the Ohio State Bar Association. David is a graduate of The Ohio State University College of Law (1995). He completed his undergraduate degrees in Economics and English at Capital University (1991) Professional Affiliations / Recognitions: American Bar Association (Member), Columbus Bar Association (Member), Ohio State Bar Association (Certified Specialist in Estate Planning and Probate).

Jordan, Colleen is AVP and Special Counsel with Unum Group in Worcester, MA. She is a graduate of St. Lawrence University and Northeastern University School of Law. Prior to attending law school, Colleen handled Individual Disability claims for The Paul Revere Insurance Company. Colleen litigated Property and Casualty matters as Counsel for Liberty Mutual Insurance Company, and has served as Counsel for Unum and its affiliated companies, supporting various products and services, since 1997 Colleen has extensive experience in with Individual Disability, Group LTD, ERISA and bad-faith matters, pre-litigation and in state and federal court litigated matters. She has presented on panels for the Defense Research Institute (DRI), International Claims Association (ICA) and at New England Claims Association (NECA) meetings.

Kanehl, Chris has been performing investigations for over 30 years. He is an investigator at Prudential Life Insurance Company where he has been employed for 10 years. His responsibilities include investigations for individual life claims, underwriting and fraud. Chris also conducts Fraud Awareness training within Prudential entities. Prior to joining Prudential, Chris was employed with the New York City Police Department for 20 years. As a Detective, he investigated a various array of incidents ranging from homicide to suicides along with various other dilemmas.

Knudsen, Morten TBA

Lanford, Mark joined Lemieux & Associates in 2016 as Director of Special Investigations. Mark is responsible for ensuring the continued growth and development of Lemieux & Associate's industry leading Special Investigations Unit. Mark previously worked as Manager of the Special Investigation Unit for Enterprise Operations at MetLife. Mark went to work for MetLife in 1996 where he was responsible for the development of the SIU for Group Disability. Prior to MetLife, Mark was with the Atlanta Police Department for 17 years.

Corcoran, Leo is the CEO of ClaimVantage. With decades of experience in the software industry, Leo trusted his strategic vision, skills, and experience to launch the next generation of claims technology when he founded ClaimVantage in 2006. With communication, consultation and customer service as cornerstones of his business approach, Leo enthusiastically pursues new and better ways to optimize customer service, increase accuracy and speed, and provide a transparent, flexible and integrated system for automated claims management.

Lesko, Robert is a Partner at Wilson Elser, which has 31 offices throughout the United States and London. Rob has nearly 25 years experience representing financial services industry clients, including insurers, broker-dealers, TPAs and fraternal benefits organizations, in litigation and arbitration proceedings throughout the country, especially NY, NJ, and PA. He's active in several industry organizations - in addition to the ICA - committed to the education of industry and outside counsel. Rob also serves as a trustee and director of a national pension and welfare plan as well as on several boards for local organizations in his community.

LeTendre, Judith is responsible for managing the Claims Department including process and payment of all life, annuity, precious life and accelerated benefits as well as waiver of premium requests. She is akey member of the Unclaimed Property Team and serves as a strategic planning team leader. Judith has over 27 years of experience in the insurance industry. Her credentials include FLHC, ACS and AIRC.

Love, Adam is a Certified Fraud Examiner and the Team Lead on the Resource Team at Sun Life Financial. He has considerable experience, both as a private investigator and in his current role, investigating some of the most complex claims. His professional interests include investigations, claimant interviews, and data analytics. Apart from his day job, Adam is a competitive runner, speaker, and musician.

Lyons, Lora is the AVP of LTD Benefits with The Standard Insurance Company. In this role she is responsible for the national LTD operations with locations in Portland and Tannasbourne, OR, White Plains, NY, and AltaVista VA. Lora is an operations and business reengineering leader in the Employee Benefits Insurance industry with over 25 years of experience. Lora received her Nursing Degree from SUNY, and is an ASQ certified auditor.

MacDiarmid, Don had an eleven-year law enforcement career and rose to the rank of Assistant Chief of a suburban San Antonio police department. Since 2002, Don has been employed by John Hancock Life Insurance Company. He is currently a Lead Investigator and responsible for conducting investigations throughout the U.S. and in foreign countries. His current responsibilities also include oversight of domestic and foreign claim investigations. In this capacity, he works closely with Claims management and personnel, Underwriters, Compliance and Law departments. He also provides assistance to law enforcement as required.

Marquez, Richard J. is managing director of Diligence International Group LLC, spent 28 years as the consulting director of special investigations for Prudential Financial, developing a worldwide reputation in Internet technology, information research, and financial investigations. Richard became a recognized expert in foreign investigations in all parts of the world and developed a broad network of law-enforcement associates and local investigators. He has used his experience and state-of-the-art technology to create innovative processes that defeat fraud. For 20 years, he conducted all foreign investigations for Prudential Financial – Individual Life Insurance Division.

Marshall, Tina serves as the Special Investigation Unit Manager for American Fidelity Corporation. Currently, Ms. Marshall is responsible for the performance of the Special Investigation Unit, which includes managing and developing SIU Staff, tracking and reporting monthly results to Senior Management, analyzing results to identify trends for Senior Management's use in strategic planning. Ms. Marshall is also responsible for development and delivery of Fraud training to colleagues with the American Fidelity Family of companies, which ensures compliance with state and federal legislation and company policies and procedures. Tina severs on a Team tasked with initiating Fraud Analytics Model for American Fidelity. She is a member of ICA Fraud and Risk Committee.

Maselli, Richard is a partner with the law firm of Ogden & Sullivan, P.A. in Tampa, Florida where he practices life, health and disability litigation. He practices throughout Florida, including the Southern, Middle and Northern Federal District Court, as well as the Eleventh Circuit Court of Appeals. Mr. Maselli is a frequent presenter on a wide range of topics designed to assist claims professionals in their day to day handling of insurance claims.

Maskol, Cynthia is an experienced litigator who has represented insurers in life, health, accidental death and disability cases. Cindy assists clients in preventing, mitigating and managing exposure and provides innovative and cost-effective resolutions to the most complex legal issues. She also consults on insurance product development, underwriting, claims practices and procedures, and issues arising out of third-party administration of claims. She routinely acts as national coordinating or oversight counsel. As a former assistant general counsel for a large insurer, she brings the unique perspective of an attorney with both practical and in-house legal experience.

McAdams, Curtis is currently an Account Representative with Munich Re. He began his career in insurance as an agent while still in college at the University of Nevada-Las Vegas. He later transitioned into claims management and now has more than 25 years of claims experience. While his primary expertise is in direct life claims, he also has experience with disability and property and casualty claims. He has been an active member of the ICA since 1995 and is currently serving on the life claims committee. While at UNLV, Curtis earned a Bachelor of Science degree, majoring in Finance.

McWatters, Jane is an Assistant Vice President of American Fidelity in Oklahoma City and she currently serves as the Benefits and Operations Manager for the Life Division. She has been with American Fidelity for 20 years. Her management responsibilities include New Business, Underwriting, and Claims. The claims encompass life and annuity death claims, waiver of premium, and critical illness, for fully underwritten policies and worksite jet issued policies. The business under her oversight comes from the US, Asian, and Latin American markets.

Mountain, Barbara is the National Director of Business Development at Doherty, Cella, Keane LLP, a law firm dedicated to Social Security disability. Doherty, Cella, Keane LLP has been working with the insurance industry representing claimants for Social Security benefits and providing overpayment recovery services since its inception in 1995. Barbara has over 20 years of disability claims and Social Security Disability experience. She is the primary contact with all national client companies, and she is responsible for customer satisfaction, retention, service, quality control and training.

Newton, Penny is a Liaison with the Claims Investigations Unit at Sun Life financial, where she also works closely with Legal and SIU leadership on issues such as state fraud reporting. Prior to that, she worked as a claims analyst for many years. In addition to employing critical investigative strategy in complex claim situations, she has also trained company employees on topics such as undocumented employee investigations and claimant interviews.

Ovecher, Julie represents insurance companies in litigation involving life, health, disability, long term care, and accidental death insurance matters. Julie has successfully represented insurers on matters relating to benefit claims under individual policies as well as group plans governed by ERISA, product sales, and broker and agent relationships. She has extensive experience in advising insurers on rescission claims based on misrepresentations and interpleader actions. Julie has also advised health care providers on a wide range of transactional and regulatory matters, including the formation of single-specialty and multi-specialty mega physician group practices, employment arrangements and management arrangements. She also counseled clients on compliance with federal and state anti-kickback statutes, self-referral statutes, and corporate practice and fee-splitting prohibitions.

Publicover, Adrienne joined JAMS in 2016, following a 25 year career as a litigator. During that time, she counseled domestic insurers and brokers, as well as the London market, in litigation matters in state and federal courts throughout the country. The robust docket spanned life, health, and disability claims, ERISA matters, property damage, coverage issues, employment, and personal injury claims. Along the way, she tried numerous cases to verdict and successfully negotiated thousands of disputes to resolution. As a strategic advocate, Adrienne always spent equal time assessing the strengths and weaknesses in her cases. This allowed her to honestly and accurately value those matters, earning the trust of her insurance industry clients.

Racine, Pierre joined Sun Life Financial in 2010 as a manager in claims but has been working in the Canadian life insurance industry for 22 years in Quebec City, Toronto and Montreal. He has spent most of these years in claims environments including Travel, Accidental, Disability and Life claims and has worked in direct marketing, individual and group claims. He also worked in Disability and Critical Illness product development and managed a Group Administration department.

Raspotnik, Jackie is a Litigation Paralegal in the General Counsel's Office at Thrivent Financial in Appleton, WI. She assists with managing litigation brought against Thrivent Financial through their own Member Dispute Resolution Program (MDRP) and the court system. She provides oversight for Release Agreements for Thrivent business units; in addition, she handles competing death claims for Thrivent and provides legal assistance on member collection and fraud.

Rewis, Jill is a Manager of Customer Service in Prudential's Beneficiary Services, supporting Individual Life Insurance. She has accountability for 158 associates domestically and off-shore supporting Customer Service and Back Office. Additionally, she has accountability for the Claims Contact Center process. She graduated from Florida State University, with a bachelors degree in Interdisciplinary Social Science in 2008. Prior to joining Death Claims Customer Service Jill has held various positions supporting Quality and Customer Service.

Riendeau, Karen is a Senior Technical Claims Consultant at RGA Reinsurance Company. She has been in the insurance industry for over 30 years, working both at a direct writer and reinsurer. She holds extensive claim knowledge handling contestable and litigated claims and conducting client audits. She has a passion for analyzing claim data and trend analysis. Karen has been an active member of the ICA since 198. She is currently the Secretary for the ICA and a member of the Reinsurance and Marketing Committees. Karen holds the FLHC, FLMI, ARA and ACS industry designations.

Shepherd, Rick is President of Polonious SIU Systems, has 29 years of experience in the insurance fraud industry. Rick has helped many customers maximize performance and efficiency in their fraud fighting efforts through automation and reporting.

Smith, Sherry began her career with Prudential Financial within the Annuity Death Claims department. Her responsibilities expanded from Claims to also include leading the Maturity, Disbursement, Settlement Options and Contract Maintenance Teams, all within the Annuity structure. She took an opportunity to move to North Carolina for a job with Lincoln Financial, moving to an individual contributor role. She was later offered a chance to fill a role as the Director of Annuity Claims. She has been with Lincoln for three years now and has recently starting leading the Long Term Care Claims Team as well.

Smith, Ernest Patrick is CPA/ABV/CFF, CFE, CVA, Senior Partner, Nawrocki Smith, Certified Public Accountants and Business Consultants, Melville, New York.

Smith, Linda leads claim audits for Long Term Disability and Disability Income and is responsible for settlements and litigation claims for Swiss Re's US operations. Linda began her career in 1977 and has worked with Long Term Disability, Disability Income and reinsurance claims including managing a team of 14 people in Technical accounting. Linda is active in industry meetings for the ICA. She attended Indiana University and has completed a two year Boston Management Certification program.

Standish, John is the Chief Analytics Officer for Infinilytics responsible for product development, customer retention and advocacy, research and design, subject matter expert for fraud and investigations, and new business development for Infinilytics. Expertise provided for insurance fraud, including best practices for investigations. John is a law enforcement executive with 32 years of service, and previously served as the Chief for the California Department of Insurance, Fraud Division. He has vast experience in conducting complex criminal investigations, mentoring and development of supervisors and managers, building and maintaining business community relationships with law enforcement, and the California legislature.

Storm, Chuck joined Swiss Re in 2009 and has 40 years of experience in the Life and Health Insurance & Reinsurance industry. Throughout his career he is an ongoing leader of life, disability, health, and annuity claim shops. In addition, he has provided executive level oversight for all administration and new business case management operational areas. Chuck has been a featured speaker at both Claim and Underwriting Conferences around the country. He is a past president of the former Indiana Life & Health Claims Association. Chuck holds the designations of FLMI & ALHC and a MBA from Anderson University.

Sullivan, Timon V. is a shareholder in Ogden & Sullivan, P.A., a Tampa, Florida law firm that represents clients in state and federal courts throughout the state of Florida. His practice includes the litigation, mediation and trial of Life and Disability Insurance related claims and lawsuits. Mr. Sullivan is board certified as a civil trial lawyer by The Florida Bar and is an Advocate level member of the American Board of Trial Advocates(ABOTA). He is an active member of ICA, FDCC, Florida Defense Lawyers Association and DRI. In 2012 he was named the Florida Defense Lawyer of the Year by the Florida chapters of ABOTA. He is also a Fellow of the American College of Trial Lawyers.

Sumner, Cindy is the Associate Director and Manager of the Claims Department for Texas Life Insurance Company. She has over 25 years experience in the Life Claims Department. Cindy received her Bachelors of Business Administration with a Management Concentration degree from The University of Texas at Arlington. She holds the following designations: FLHC, ACS, and FLMI. Cindy is in charge of the Life Claims area for her company and also handles various claims function for their parent company, WiltonRe. This is Cindy's 2nd year on the Life and Annuity Committee and her 1st year on the Education Committee for the ICA.

Tomaselli, Kimberly has over 20 years of experience with Individual Disability Insurance. She currently is the Claims Manager for the Living Benefits Department at Munich Re. Ms. Tomaselli joined Munich Re in July 2012 as an Account Representative. Prior to joining Munich Re, she worked for Disability Management Services, Inc. (DMS) as a Director of Claims. In addition to her IDI claims experience she also has a financial background and worked in public accounting with PricewaterhouseCoopers, specializing in Audit and Tax Accounting. With her extensive knowledge of financial information, Ms. Tomaselli provides training on how to analyze financial documentation in relation to claims with her clients.

Tong, Geoffrey is a partner in LTL Attorneys LLP, with offices in Los Angeles, San Francisco, and Irvine. He leads the firm's insurance litigation group and is a member of the commercial litigation group. He has represented life insurance companies, managed care health plans, employee benefit plans, and third-party claim administrators in claim issues, "bad faith" and ERISA litigation, involving life, disability, and health coverage for over 27 years. He has extensive experience in issues involving marketing and sales, and unfair competition. He also has managed outside defense counsel in lawsuits in federal and state courts throughout California for an insurance company domiciled outside of the state.

Trexler, Don is a Corporate Vice President of Claims for New York Life Insurance Company in their Dallas Service Center. He oversees the individual life/annuity/disability waiver claims team and the claims call center. Don is an industry professional with experience in life, long term care, health, annuity and disability lines of business for both individual and group insurance. Prior to joining New York Life, Don held a variety of leadership roles with Dearborn National, Penn Mutual, CIGNA, Penn Treaty and Prudential. Don holds a Bachelor‘s degree in Public Administration from Kutztown University of Pennsylvania and has served on the ICA Life Committee for over five years.

Trigg, Mark is a 35-year associate of Nationwide Insurance. In his current role as Life Claims Consultant, Mark handles escalated claims, reviews contestable claims and drives projects to improve the life insurance claims experience. Prior to this position, Mark lead a team of claims specialists in the processing of life insurance claims, including death, waiver of premium, long term care, accelerated and accidental death benefits. Overall, Mark has 25 years of claims experience including health, class action lawsuit and life insurance. He also has eight years of life underwriting exposure.

Villanueva, Kate is a partner at Drinker Biddle & Reath LLP. She represents clients in commercial litigation and class actions at the trial and appellate levels in state and federal courts nationwide. Among other things, Kate focuses on life insurance and annuities matters and property/casualty insurance litigation and coverage issues. A significant portion of Kate's insurance-related practice involves advising life insurers on issues related to the secondary market for life insurance, fraud and agent misconduct, foreign insureds/death claims and stranger-originated life insurance (STOLI).

Wallace, Devon currently leads the Life and Annuity Claims organization at MassMutual. Devon is currently focused on enhancing the customer experience for beneficiaries by speeding up and simplifying the claims process, is driving an initiative to increase agent involvement in claims and continually seeks out opportunities to engage, inspire and empower his team. Devon got started in financial services in 2000 working at Manulife Financial/John Hancock in a variety of capacities including oversight of Annuity Post-Issue Operations, Vendor Management, Quality Control and Continuous Improvement. He joined MassMutual in 2012 and led the Annuity New Business Team before assuming his current role in mid-2015.

Wallach, Kenneth T. is the Administrative Officer for Federal Life Insurance Company in Riverwoods, Illinois. He is responsible for the Annuities, Claims, Customer Service, Marketing Administration, New Business, and Premium Accounting Departments. Ken is the Chief Compliance Officer and involved with the Company's Special Investigative Unit. He earned the FLMI and CLU designations and is a FINRA Registered Representative and General Securities Principal. Ken received a BSEE from the University of Iowa.

Whaley, Debra is a Senior Executive Subrogation Analyst at the Trustmark Companies. Joining the company in 1997, she works closely with the Recovery Unit, handling cases for self-funded and insured plans. Earning her paralegal degree from Northwestern Michigan College, Debra also holds the LOMA designations ACS, AIAA, AIRC and ARA. Prior to joining Trustmark, she worked at the Elhart and Baird Law Firm in Michigan and interned as a law clerk for the Chief Circuit Judge in the 13th Circuit. Professional memberships include the National Association of Subrogation Professionals (NASP) and the National Association of Legal Assistants (NALA).

Wolverton, Rhonda is AVP over Clams Operations team with Jackson National. Rhonda is a first year Life and Annuity Committee member and has been an ICA member for 4 years.

Wysocki, Hope is the Director - Benefits Division at Trustmark Insurance.