ICA: 109th Annual Conference

The ICA would like to thank the 109th Annual ICA Education Conference Sponsors and Exhibitors


Archangel Investigations & Protection

Archangel Investigations & Protection has been providing legal, ethical and intelligent solutions for the investigative needs of the disability insurance industry for over 23 years. As the agency has grown to offer nationwide coverage, you can be sure that we are fully licensed and insured in each state that we offer investigative operations and that you will receive the same boutique service from dedicated professionals that understand your expectation of results. For information on Archangel please visit our website at WWW.ARCHANGELPI.COM or call (888) 884-9644


Canada Life Reinsurance

Canada Life Reinsurance has more than $3 trillion of Traditional, Longevity, Structured and Non Life reinsurance in place. We combine predictive expertise with an emphasis on partnership and tailored solutions to meet specific needs for individual or group insurers on a treaty or facultative basis.


Digitech Systems

How much are manual claims processes costing you? Companies that switch from paper to digital claims saved $4.53/transaction, and the claims processing cycle was reduced by 2 weeks! Do you want to automate your processes, but don’t know where to start? Come learn how we can help you automate your processes with our patented artificial intelligence engine or stop our booth for a live demo. Our technology automatically sorts, routes, and classifies claims. Reduce manual processes, increase claim accuracy, and reduce costs!



FastTrack RTW Services & Solutions Division (FastTrackRTW.com) provides technology and services to disability and life insurance carriers, worker compensation carriers, self-insured employers and TPA providers that assist in proactively managing claim liability on short and long-term disability claims, workers compensation claims, and life waiver of premium disability claims through enhanced risk management programs. Through the utilization of FastTrack's Technology and Services it creates an automated, consistent, repeatable, and objective risk management decision-making pathway for enhanced adjudication throughout the life cycle of a claim. When necessary on Short and Long-Term Disability Claims it expedites the return of claimants and injured workers to their existing employers and provides the ability to identify new employment opportunities when occupational changes are required in line with the claimants functional capacity, training, education, experience, and carriers disability policy definitions. Financially, it offers direct savings from a disability benefits payout, reserve releases, and waived premium.


Social Security Law Group

The Social Security Law Group (SSLG) is a leading provider of Social Security Disability representation and overpayment recovery to the LTD insurance industry. Founded in 1994 by Attorney Vic Arruda, SSLG is one of only two law firms that provide nationwide attorney advocacy to the LTD insurance market. Our team of in-house attorneys, coupled with our advanced claims management software, provide industry-leading results and unrivaled customer service.



Advantage 2000 Consultants

Advantage 2000 Consultants provides premier Social Security Disability representation services for disabled individuals, as well as coordination and integration services for disability plan administrators. We employ experienced claims professionals who specialize in Social Security Disability. Our focus is on excellent customer service and positive results, backed by decades of Social Security and LTD industry experience.


Advocator Group

The Advocator Group is an advocacy organization dedicated to helping individuals apply for and obtain Social Security Disability Insurance. In addition, we help Medicare beneficiaries navigate the complexities of their health insurance options. Our mission is to help preserve or improve the financial well-being of our clients. .



Allsup is the premier provider of Social Security Disability Insurance (SSDI) advocacy services for individuals with disabilities. Founded in 1984 as the first nationwide advocacy firm, Allsup now employs over 500 professionals and is proud to have successfully secured over 300,000 SSDI awards for our deserving customers. We also help our diverse client base of insurance carriers, third-party administrators, and self-insured employers improve offset and overpayment reimbursement rates to significantly reduce long-term disability liabilities.


Canada Life Reinsurance

Canada Life Reinsurance has more than $3 trillion of Traditional, Longevity, Structured and Non Life reinsurance in place. We combine predictive expertise with an emphasis on partnership and tailored solutions to meet specific needs for individual or group insurers on a treaty or facultative basis.


Carpe Data

Carpe Data provides next generation data solutions to insurance companies by leveraging social media, online content, and other forms of alternative data. Utilizing Carpe Data’s data solutions, insurers gain deeper insight into risks and significantly enhance many aspects of the insurance life cycle, including underwriting, claims, and book assessment.



From real-time, interactive generation of claims correspondence to fully-automated, policy generation, Cincom’s easy-to-use, software solutions help insurers strengthen relationships, minimize risks, reduce costs, and accelerate time-to-market for all their customer communications. For over three decades, Cincom has led the industry in providing customer communication solutions that are easy to integrate and easy to use.


Claims Bureau USA

Claims Bureau USA provides insurers, third-party administrators, and self-insured entities with professional, creative and cost effective investigation. Our dedicated staff of experienced professionals conduct every investigation expeditiously, diligently and with integrity. Our efforts consistently surpass industry standards and our findings provide insight into a subject, which assist our client in making an informed claim decision. Our superior work product is a reflection of our high standards and our years of experience. Claims Bureau USA backs every investigation with a customer service ethic that is second to none. Our company is licensed, bonded and fully insured.


ClaimVantage, Inc.

ClaimVantage provides Life, Health and Absence claim management software to Insurance carriers, TPA’s, and employers globally. Supporting both group and individual lines of business, the software features aim to improve the efficiency and accuracy of claims processing, including claim intake, eligibility, workflows, tasks, case management, correspondence, benefit calculations and payments.


CoventBridge Group

CoventBridge Group is the leading worldwide full service investigation solutions company providing: Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs. With offices in the UK and U.S. the company provides top tier data privacy and security practices, deploys robust case management technology customized to clients’ needs and delivers worldwide coverage via its 1000 employees and affiliates worldwide.


Diligence International Group

When you deal with multimillion-dollar hedge funds, partner with large insurance carriers or engage in sophisticated commercial transactions, you need to know who you are doing business with. Under the leadership of Richard J. Marquez, Diligence International Group is the trusted advisor to countless corporations that require sophisticated investigations and research for a wide range of needs. At Diligence International Group, we have a formidable team of global investigators who understand the nuances of local cultures and local regulations in places like Mexico, China, South America, Haiti, Indonesia, Russia, and right here at home in the US and Canada. We work tirelessly to uncover the truth about complex situations in complex locales in almost every corner of the globe. We deliver results-time after time.


Doherty, Cella, Keane, LLP

Doherty, Cella, Keane LLP is a legal services firm exclusively dedicated to Social Security disability. We represent claimants nationally and at all levels of the Social Security process. With a knowledge base in Social Security and insurance that covers over 30 years, there is no more competent national law firm geared to this practice area. Doherty, Cella, Keane LLP is a Law Firm that represents claimants nationally for Social Security disability benefits and provides overpayment recovery services. We represent claimants nationally and at all levels of the Social Security process. With a knowledge base in Social Security and insurance that covers over 30 years, there is no more competent national law firm geared to this practice area.


Eastern Claim Conference

The Eastern Claims Conference, being held March 31, 2019 - April 2, 2019 in the stunning city of Boston, has served leading Legal, Life, Disability, Accidental Death & Dismemberment, and Medical claims management professionals for over four decades. If you're interested in enriching your knowledge base while forming lifelong business connections, don't miss registering for the 2019 conference.



EMSI is a leading, national provider of medical information services, including in-home phlebotomy and specimen collections for clinical research, medical evaluations and analytics for health plans, paramedical exams and medical records retrieval for insurance carriers, and drug-testing collections for employers. With more than 40 years’ experience in specimen and data collection, EMSI has the flexibility to meet the most challenging study protocols. EMSI’s national network of thousands of local health professionals, trained phlebotomists and advanced technology platform serves the world’s leading health plans, clinical research institutions, insurance companies and employers.



FINEOS is a global market leader in core systems with over 50 Life, Accident and Health insurance customers globally; including 6 of the top 10 carriers in the US and 6 of the top 10 carriers in Australia.  With employees and offices throughout the world, FINEOS continues to scale rapidly, working with innovative progressive carriers in North America, Europe, and Asia Pacific. The FINEOS Platform provides full end-to-end core claims, billing, policy administration, absence and integrated disability and absence management (IDAM) for group, voluntary and individual business across life, accident and health. The FINEOS Platform includes the FINEOS AdminSuite core product suite as well as add-on products, FINEOS Engage to support digital engagement and FINEOS Insight for analytics and reporting. For more information, please visit www.FINEOS.com.



FIS is pleased to present FIS Output Solutions; a single-source suite of customer communication design, production, print/mail, eDelivery and bill payment products. Offering license, SaaS and ASP solutions, FIS offers all the technology you need to create, deliver and collect payments on enterprise customer documents such as policies, EOB's, claims correspondence, bills and servicing documents. Brands - FIS, CSF, CSF Designer, FIS Output Solutions.



GIACT safeguards the complete customer life cycle, from enrollments to payments, identity, and compliance. The entire EPIC platform is available in real-time or batch processing and is accessible via a single API or virtual terminal to provide enterprise-level customization and scalability.


Integrated Benefits, Inc.

Since 1986, Integrated Benefits, Inc (IBI) has created value for insurers by providing premium representation to claimants. Our specialized professionals and innovative process deliver the highest level of Social Security representation and superlative resolution of overpayments and benefit integration, guaranteed. Please contact Matt Jensen at (813) 417-1569 or matt@ibionline.com



For over 25 years, INTERTEL, Inc. has been the nationally recognized leader in Medical Canvassing. As the industry architect, INTERTEL provides the most secure, consistent and quality information to the claims industry. INTERTEL’s dedicated resources are highly specialized & provide an unmatched experience in the Medical Canvassing field. Currently, INTERTEL maintains the largest canvass operation in the country. INTERTEL’s full time canvassing staff have the logistical capabilities to continually offer best-in-class service and results.




LOMA is an international trade association for the insurance and financial services industry. For nearly 100 years, we have been the trusted source for industry knowledge. Our globally-recognized educational resources and products illuminate new ideas and ignite potential, while our objectivity allows us to collect and share data, provide reliable research and develop best practices. We are committed to a business partnership with our 900-plus member companies worldwide to improve their management and operations through quality employee training and development, research, information sharing, and related products and services. With your LOMA membership, you’ll stay abreast of current industry trends, regulations, emerging technologies and best learning practices in the industry.


MIB Group, Inc.

MIB Cross Check teams the industry's most powerful name search technology with fuzzy-logic matching against the SSDMF and other data sources, giving life insurers a robust, accurate tool to strengthen their unclaimed property compliance. Our additional data sources deliver up to 30% more unique death notifications beyond the SSDMF, compiled from over 3,000 continuously updated public sources. MIB Cross Check streamlines your due diligence with unsurpassed accuracy and a minimum of false positives, from one of the most trusted names in the insurance industry today—MIB. See why MIB Cross Check is a clear match for unclaimed property compliance, www.mibgroup.com/comp/crosscheck.html.



PhotoFax®, Inc. is passionate about performing high-quality investigations and is the nation’s leader in Surveillance, Unmanned Surveillance and investigative services. PhotoFax is a GREAT company to work with, because it treats its customers (and employees) like family. This year, PhotoFax is celebrating its 30th year anniversary, which is exceptional in the investigation industry. PhotoFax specializes in exaggerated Long Term Disability, Long Term Care & Workers' Compensation claims. PhotoFax ONLY hires people with integrity and intelligence, which shows in our final work product.


Professional Disability Associates

Professional Disability Associates (PDA), located in Portland, Maine, is an innovative disability services company and industry leader that provides specialty risk resources, including medical, vocational and claim management services, to major disability insurers, reinsurers and self-insured employers. PDA partners with clients to deliver customized solutions and is trained and focused on the nuances of disability insurance. Our attention to quality is unrivaled.


PsyBar, LLC

PsyBar is one of the largest specialty providers of independent medical evaluations for employers and insurers. Services available include PsyBar’s Fitness For Duty Assessments, Disability or Workers’ Compensation Evaluations, and Risk Assessments. Risk managers, human resource directors, insurance claims managers and employee benefits professionals rely on PsyBar’s network of forensic professionals, in over 1,800 locations, to ensure that their workforce is safe and productive.


Research Services Bureau

Research Service Bureau helps clients fight fraud by gathering facts, and delivering unbiased, objective information to a claim team. We operate through a portal environment that utilizes best practices in data security and will ensure your team stays compliant. Since 1981, we have completed records retrievals, canvasses, and background checks that assist with case adjudication for life and disability through both foreign and domestic expertise. Offices in NY, Seattle, London and Vienna to serve your information needs quickly and efficiently.


SALT Associates

Since 2002, SALT has been committed to solving problems for insurance carriers, TPA's, reinsurers and large employers seeking claims administration, operations analysis, audits, training, appeals and other consulting services. Our clients benefit from working exclusively and directly with SALT principals, as well as a dedicated and experienced team of claim management professionals. Through our proven SALT methodology and proprietary technology we can improve claims management results. Let us help you plan for the unexpected with the best strategic solutions for your project. Set your course with SALT.


Summit Investigations

Since 1998, Summit Investigations has specialized in serving the insurance industry along the East Coast of the United States from the Canadian border to Florida.

We provide a wide array of services, including surveillance, activity checks, background investigations, social media investigations, asset checks, field interviews and statements, medical/pharmacy/hospital canvasses, and other investigative services.



Hannover Re

Hannover Life Reassurance Company of America (Hannover Re US) is the North American life and health reinsurance subsidiary of the Hannover Re Group. Hannover Re is one of the largest and most financially sound professional reinsurance groups in the world. Rated “AA-” by Standard & Poor’s, Hannover Re US offers innovative risk reinsurance and financial solutions for ordinary life, group life, annuities, accident and health, and special risk insurance. Hannover Re US is licensed in all 50 U.S. states, District of Columbia, Puerto Rico, and Guam. Rated “A+” by A.M. Best for consistent performance and financial strength, Hannover Re US provides the stability of an industry powerhouse with the agility to immediately leverage worldwide financial trends to provide our clients with highly customized solutions


Munich Re

Munich Re is the premier reinsurance partner that delivers exceptional value to our clients and stakeholders. Our global strength and experience, coupled with our commitment to helping our partners manage individual life and disability, group life and disability, and credit and debt protection insurance risks has enabled us to be a leader in U.S. reinsurance for more than 50 years.


Unclaimed Assets

Unclaimed Assets has been locating missing beneficiaries and insureds for life insurers since 1989. We also have a great deal of experience helping set up guardianships and conservatorships for minors and incapacitated persons. Lately, we've been involved in coordinating with various authorities on disappearances.