ICA: 109th Annual Conference



10:00 AM 11:30 AM Life Claims Roundtable
10:00 AM 11:30 AM Having the Right Team for Changing Environments
10:00 AM 11:30 AM The Lifecycle of a Policy: From Sales through Underwriting, Servicing, and Claims
1:00 PM 2:00 PM Mediation Under a Spotlight
1:00 PM 2:00 PM Social Security, Where Has it Been and Where is it Headed?
1:00 PM 2:00 PM Cyber Risk Management: Is Your Organization the Next Cyber Threat?
1:00 PM 2:00 PM Concussions and Traumatic Brain Injury: The How-To’s of Diagnosis, Prognosis, and Disability Determination
1:00 PM 2:00 PM Partners for Life!
2:15 PM 3:45 PM Beneficiary Issues That Challenge Us at Time of Claim
2:15 PM 3:45 PM Scorecards, Dashboards, and Metrics - Oh My! What to Track, How to Use Data, and Best Practices
2:15 PM 3:45 PM Mediation Under a Microscope
2:15 PM 3:45 PM Work From Home and Other Flexibale Arrangements
2:15 PM 3:45 PM Waiver of Premium Claims
2:15 PM 3:45 PM Vive La Difference - Group Life Roundtable


9:30 AM 10:30 AM Claims Toolbox for POAs, Guardianships and Trusts
9:30 AM 10:30 AM Critical Illness Claims - No Day at the Beach
9:30 AM 10:30 AM Use of Social Media in the Claim Review Process and Legal Trends
10:45 AM 11:45 AM Trends in Financial Underwriting and the Effects on Claims
10:45 AM 11:45 AM Risks and Rewards of Direct to Consumer Online Sales
10:45 AM 11:45 AM Return to Work: It's More Than Just Physical
1:00 PM 2:30 PM How to Play Nice in Somebody Else's Sandbox: Handling non-US and Multi-Company foreign death and insurance fraud investigations
1:00 PM 2:30 PM Mock Social Security - Administrative Law Judge (ALJ) Hearing
1:00 PM 2:30 PM Advanced Annuity Presentation and Roundtables
2:45 PM 4:15 PM How Innovation is Shaping the Future in our Claims World
2:45 PM 4:15 PM The Big Hitters in Complex Claims
2:45 PM 4:15 PM An Effortless and Exceptional Beneficiary Experience
2:45 PM 4:15 PM ERISA Disability Claims Regulation: New Challenges and Pitfalls