Conferences & Events

2018 Webinar Schedule

The ICA offers webinar/roundtable discussions throughout the year. These webinars are available to our members only. Webinars are typically scheduled on the third Wednesday of the month at 2pm Eastern.

  • February 21, 2018 – Disability
  • March 21, 2018 – Fraud and Risk Management
  • April 18, 2018 – Law
  • May 16, 2018 – Life and Annuity
  • June 20, 2018 – Health and Long Term Care
  • Date TBD – Reinsurance
  • December 5, 2018 - Best of the 2018 Annual Conference


Resources from 2018:

The Law Year in Review
This Webinar will focus on recent regulatory changes and legal cases that impact the lines of business handled by the Life, Health and Disability Claim Communities.

Members are invited to log in to view the webinar recording.

Topic: Exploring Social Media & Internet Investigations
Prior to the internet, claim professionals relied on court records, print books, periodicals, magazines and other references to retrieve the slightest nugget of information. Today, the internet is one of the most valuable tools used in procuring information. According to PEW, 87% of the US population utilizes the internet. Additionally, Facebook boasts 1.8B users globally, with 214M residing in the United States. Claim professionals are oftentimes expected to understand searching protocols without actual guidance. For those who do not practice this skill on a daily basis, search methods can become overwhelming. In this session we attempt to make sense of one of the most confusing, time-consuming, and frustrating tools known to a claims professional.., the internet. Featuring: Michael Caldarazzo, Photofax, Inc.

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Topic: Law Webinar: Another Circuit falls --is Discretion dead!?
The Ariana M. v. Humana Health Plan of Texas, Inc. opinion is a landmark decision from the 5th Circuit that changes how courts will review ERISA determinations going forward. On March 1, 2018, the 5th Circuit addressed the applicable standard of review where a beneficiary challenges a plan denial based on a factual determination of ineligibility. The court considered a number of factors and analyzed leading Supreme Court and Fifth Circuit precedent on the issue, along with diverging opinions from other circuits. Ultimately the Court held that Humana’s determination was subject to de novo review, overturning longstanding Fifth Circuit precedent and establishing a new standard of review in the 5th Circuit for claim denials based on factual determinations. How much will this change how courts will review ERISA determinations going forward, however, is yet to be determined.

Members are invited to log in to view the webinar recording.

Topic: The ICA and YOU: How to Get the Most Out of the ICA Website
The ICA May Webinar presentation by ICA staff will dive deep into details of the opportunities that exist for ICA members to maximize their benefits and opportunities through the resources of the ICA website member portal.

Members are invited to log in to view the webinar recording.


Resources from 2017:

Topic: Providing Exceptional Service to Grief Impacted customers
It's clear that providing service to our customers at a time when they are going through some stage of the grieving process can be one of the most challenging but rewarding experiences you or your staff will ever encounter. There are few experiences that can more clearly define a life insurance company than how it treats people during these critical life moments. We invite you to participate in a discussion of grief and bereavement and how you can train your staff to understand what grief is, provide them guidance and an explanation of the grief cycle and describe ways to best communicate sympathy to a grieving caller. These topics and more will be covered in this important session. Takeaways: Attendees will learn at least one new way you might handle a situation that involves a grieving client.

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You've Got Some Nerve — EMG Testing
Electro-diagnostic testing is explained to help the insurance professional understand the nature and purpose of testing with, 'down-to-earth,' terms and concepts — to assist with claims adjudication, SIU investigations, and legal proceedings. The more common EMG/NCV testing will be contrasted with alternative testing including quantitative sensory testing, e.g. pf-NCS.

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Financial Exploitation and Diminished Capacity in Older and Vulnerable Adults

Financial exploitation and customer diminished capacity is an emerging issue for insurers. Alethea O'Donnell and Mary Block from MassMutual Financial Group will provide an overview of this important topic. They will give an update on recent regulatory developments, describe red flag indicators of exploitation and diminished capacity, provide in depth case studies of claims situations, and, finally, provide best practice tips.

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The Enforceability of Electronic Signatures and Defending Electronic Signature Claims
Speaker: Brad Redlien is a partner in the Miami office of Shutts & Bowen LLP, where he is a member of the Insurance and Business Litigation Practice Groups. Brad has experience in a variety of general business matters, including class action defense, Uniform Commercial Code Article 2 (Sales of Goods), securities litigation, complex insurance coverage matters, and other commercial matters. Brad's practice also includes representing insurers in the areas of life, health, and disability litigation, as well defending first-party and third-party bad faith actions.

Members are invited to log in to view the webinar recording

New: Webinar Recording Now Available

Our Rules are Different — A review of SSDI GRID Rules and Disability Vocational Rehabilitation Plans
(Speakers: Casey Hatten, Anita Kulakowski, Lindsey Lajoie)

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This webinar explores the balance we must have in claims when pursuing vocational rehab and a Social Security decision. It was presented utilizing resources in claims, voc rehab and social security assistance. The speakers discuss the SSDI rules (GRID rules) and prepare claims professionals to speak intelligently on how SS rules are not only different from the disability policy, but also different from vocational rehab considerations. The webinar includes details on GRID rules and SS applications, vocational rehab considerations, and messaging for claims. The speakers went over examples of claims where the claimant may be considered for both social security and voc rehab. They also considered situations where SS may have approved a claim that a disability carrier is questioning or denying.