Everything you need to know about the International Claim Association education programs and how we can help you.
Q: Who do I contact for troubleshooting my eLearning Course?
Please contact McCann Associates (T: 1-844-712-6221 E: [email protected]) with any technical support questions you may have in regards to the online store or your eLearning courses C1, C2, and C3. Questions related to C4, please contact [email protected].
Q: I logged into my online course but I only see the link to the exam; where do I find the eLearning materials?
Click on the book icon in the resources column to open up the link to the learning materials.
Q: How long do I have to complete the course?
You have 180 days from the date of purchase to study for and take the exam (complete the course). If you fail the exam, you can purchase a retake for $50 (members) or $75 (non-members) but you must purchase and complete the retake exam within your original 180-day time frame. Extensions are not granted.
Q: What are the course fees?
The fee for members is $225 per course and the fee for non-members is $450 per course.
Q: What methods of payment do you accept?
The fastest and most efficient method of payment is online by credit card (Visa, MasterCard, and American Express accepted). *Personal checks will not be accepted
- With a credit card online here
- With a check mailed with the order form to our vendor McCann Associates.
Q: Is there a fee to retake the exam and what happens if I fail the retake?
The fee to retake the exam is $50 for members and $75 for non-members. If you do not pass the re-take exam you must repurchase the entire course.
Q: Is a proctor required for the exam?
ICA does not require a proctor for exams, however, it is best to check with your company’s education representative (Ed Rep) or Human Resources Department regarding corporate regulations specific to your company before proceeding with the exam.
Q: Does the order in which I take the courses matter?
As long as you’ve taken the introductory courses for the ALHC before proceeding to the ICA courses, you can take them in any order you choose. For the FLHC courses, you’ll need to complete (and show proof of) the ALHC courses before you can take those courses.
Q: I completed all four ICA courses as well as the other requirements for the ALHC/FLHC, but I have not received a certificate of completion, why?
Although you have completed the required courses, ICA is not made aware of any course completions outside of the C1, C2, C3, and C4 courses. It is the student’s responsibility to forward proof of completion for all non-ICA exams to ICA Headquarters. Acceptable proofs of completion include a copy of your transcripts or grade reports. These reports can be sent to [email protected].
Q: Does ICA allow for any substitutions of courses?
No, ICA does not allow any course substitutions unless noted in our brochure.