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Posted February 28, 2018

Reinsurance Group of America, Incorporated (NYSE: RGA) is a leader in the global life reinsurance industry with approximately $2.9 trillion of life reinsurance in force and assets of $44.7 billion. We are one of the largest life reinsurance companies in the world and currently hiring for an Associate Director of Claims for our Chesterfields, MO. Location.

Position Overview

The Associate Director Claims, leads and manages a team of associates performing single tasks or closely related multiple tasks that may be complex, including: processing of claims including early death claims, claims in litigation, deaths outside the US, liability reviews, claims management reporting and other related activities. Performs managerial duties, and develops and mentors associates. Recommends and participates in the development and implementation of process improvements that may extend beyond the area of oversight. Manages to avoid financial surprises in Claims.


  • Performs supervisory duties for associates who perform routine to complex duties, including, but not limited to hiring, training, evaluating, coaching and disciplining direct reports. Fosters a positive and engaged work environment. Mentors associates and provides guidance on associate development.
  • Assists in planning, setting of goals and ensuring the objectives of the department are met. Collaborates with other members of the US Ops Management team to implement and manage to goals/plans/budgets that align with division and company objectives.
  • Assesses projects, develops plans, and assigns and assesses work of staff.
  • Develops positive relationships with customers and discusses settlement of specific claims matters or a change in the client’s overall practice to align with RGA Re’s claims philosophy.
  • Manages processes, reports and staff to avoid financial surprises from unexpected claims backlog/results.
  • Works with all departments in the Operations division and other departments within RGA Re to identify and resolve problems/issues, including internal audit and SOX matters
  • Recommends and participates in the development and implementation of process improvements that may extend beyond area of oversight and with the approval of Operations leadership.

Education and Experience


  • Bachelor’s Degree or equivalent experience;
  • 8+ years insurance related experience
  • 5+ years experience in a supervisory or managerial position


  • Reinsurance industry knowledge

Skills and Abilities


  • Intermediate Microsoft Word Skills
  • Intermediate Microsoft Excel Skills
  • Basic Microsoft Outlook Skills
  • Intermediate SQL Skills
  • Competent ability to comprehend and interpret insurance and contract documents
  • Ability to multi-task and meet tight deadlines
  • Ability to share and impart knowledge
  • Ability to balance detail with department goals and objectives
  • Advanced written and oral communication skills and organizational skills
  • Advanced ability to investigate, analyze and solve complex problems/issue
  • Advanced persuasion skills when working with external customers to resolve issues/problems
  • Ability to manage multiple teams or projects
  • Advanced interpersonal skills, demonstrating the ability to manage, mentor and develop support staff
  • Advanced ability to foster a teamwork and customer service focused environment
  • Must be flexible and adaptive to change
  • Basic goal setting skills
  • Change initiation skills
  • Ability to resolve conflict
  • Ability to improve processes and add value.


  • Advanced Query Skills
  • Knowledge of medical terminology to support the Claims Department

If interested in applying to RGA position, please send a resume to Opal Jackson @ or apply to RGA Career website: