I am pleased to announce the completion of the long-awaited Claims 101 document. This document is a great resource for new hires to help jumpstart their claim career. Additionally, it could also be a valuable resource for other departments by reflecting the importance of the claims function. It may be accessed by visiting the members only section of the ICA website. I would personally like to thank all of those involved for bringing yet another valued addition to your ICA membership!
Marc Carlson, FLMI, FLHC, FALU