For over one hundred years, the International Claim Association (ICA) has been helping professionals in the life, health and disability insurance claims industry provide excellent service by offering critical industry research, a variety of educational certifications and opportunities and many channels through which members can share ideas and resources. No matter your area of focus or your level of expertise, you’ll find the tools you need to effectively navigate the world of claims.
There is only one industry claim designation for life, health, reinsurers, managed care, TPAs, and Blue Cross Blue Shield organizations around the world, and it’s through our organization. As a member, you can leverage our ICA Education Program, Associate, Life and Health Claims (ALHC) and Fellow, Life and Health Claims (FLHC) courses to significantly enhance your career and your business.
What does the ICA stand for? We stand for your claims success.
There is only one industry claim designation for life, health, reinsurers, managed care, TPAs, and Blue Cross Blue Shield organizations around the world, and it’s through our organization. As a member, you can leverage our ICA Education Program, Associate, Life and Health Claims (ALHC) and Fellow, Life and Health Claims (FLHC) courses to significantly enhance your career and your business.
What does the ICA stand for? We stand for your claims success.
Members enjoy a variety of services not found anywhere else in the industry:
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Research: Access to Claims Resource Service
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Education: ICA Claims Education Program
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Collaboration: ICA Events, Committees, Job Opportunities
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Our ICA Mission
1. Empower Members
Promote efficiency, effectiveness and high standards of performance in claim administration by member companies
2. Connect Members
Provide a forum for research, education and the exchange of ideas relating to various aspects of claim administration
3. Help Members' Clients
Devise and effect measures for the benefit of policyholders and beneficiaries in matters relating to claims
Promote efficiency, effectiveness and high standards of performance in claim administration by member companies
2. Connect Members
Provide a forum for research, education and the exchange of ideas relating to various aspects of claim administration
3. Help Members' Clients
Devise and effect measures for the benefit of policyholders and beneficiaries in matters relating to claims
The ICA Statement Principles
The International Claim Association recognizes the importance of maintaining public trust and confidence in the insurance industry and upholds the following values:
1. Respect and Fairness: All individuals who have or believe they have a claim are entitled to courteous, fair, and respectful treatment. Communications related to their claim will be acknowledged promptly.
2. Prompt and Equitable Resolution: Every claimant deserves a timely investigation of all relevant facts, an unbiased evaluation, and a fair settlement of their claim once liability is reasonably clear. Claims will be handled impartially and according to the terms of their policy, without bias or undue considerations.
3. Avoiding Unnecessary Litigation: Claimants should not be forced into unnecessary litigation to receive the compensation they are entitled to. The settlement of one policy or portion of a policy should not be leveraged to influence the settlement of another.
4. Commitment to Integrity: While there is a duty to pay legitimate claims promptly, there is an equal responsibility to protect the public from rising insurance costs caused by fraudulent or invalid claims.
5. Transparency and Confidentiality: Practices will be in place to ensure transparency, prevent misrepresentation of important facts or policy terms, and avoid exploiting any knowledge imbalance between the insurer and the claimant. Insurance claim records will be treated as confidential and managed with the highest level of integrity.
6. Operational Efficiency: Companies must implement reasonable standards for adequate staffing, systems, and procedures to ensure effective claim servicing. These standards will aim to minimize delays, avoid unnecessary technicalities, and reduce excessive evaluations or appraisals.
7. Professional Development: Claims personnel are encouraged and supported in expanding their knowledge, skills, and professionalism within the field of claims management to deliver the best service possible.
1. Respect and Fairness: All individuals who have or believe they have a claim are entitled to courteous, fair, and respectful treatment. Communications related to their claim will be acknowledged promptly.
2. Prompt and Equitable Resolution: Every claimant deserves a timely investigation of all relevant facts, an unbiased evaluation, and a fair settlement of their claim once liability is reasonably clear. Claims will be handled impartially and according to the terms of their policy, without bias or undue considerations.
3. Avoiding Unnecessary Litigation: Claimants should not be forced into unnecessary litigation to receive the compensation they are entitled to. The settlement of one policy or portion of a policy should not be leveraged to influence the settlement of another.
4. Commitment to Integrity: While there is a duty to pay legitimate claims promptly, there is an equal responsibility to protect the public from rising insurance costs caused by fraudulent or invalid claims.
5. Transparency and Confidentiality: Practices will be in place to ensure transparency, prevent misrepresentation of important facts or policy terms, and avoid exploiting any knowledge imbalance between the insurer and the claimant. Insurance claim records will be treated as confidential and managed with the highest level of integrity.
6. Operational Efficiency: Companies must implement reasonable standards for adequate staffing, systems, and procedures to ensure effective claim servicing. These standards will aim to minimize delays, avoid unnecessary technicalities, and reduce excessive evaluations or appraisals.
7. Professional Development: Claims personnel are encouraged and supported in expanding their knowledge, skills, and professionalism within the field of claims management to deliver the best service possible.