Claim Resources

The ICA would like to thank the 107th Annual ICA Education Conference Supporters:

Advantage 2000

Advantage 2000 Consultants provides premier Social Security Disability representation services for disabled individuals, as well as coordination and integration services for private disability plan administrators. We employ experienced claims professionals who specialize in Social Security Disability. Our focus is on excellent customer service and positive results, backed by decades of Social Security and LTD industry experience.


Allsup provides nationwide Social Security disability, re-employment, healthcare exchange plans and Medicare services for individuals, employers and insurance carriers. Allsup professionals deliver specialized services supporting people with disabilities so they may lead lives that are as financially secure as possible. Founded in 1984, the company is based in Belleville, Illinois.

Archangel Investigations

Archangel was founded in Los Angeles in 1995 and has expanded throughout the United States based solely on clients that appreciate our dedication to service and our professional results in the field. We provide intelligent solutions for your claims investigation and surveillance needs.

Berwyn Group

Berwyn Group provides customizable and secure life status verification (death audits and obituary search), new address determination (locator services), and relative locator services for financial organizations and insurance companies. Berwyn Group's SOC 2 Type 2 compliant designation provides proof that the security of our clients' data is our highest priority. Berwyn Group locates more deceased individuals than any other company by using complex search algorithms and comparing client records against our proprietary Death Database which includes: Social Security Death Master File (SSDMF), state and federal death databases, and our own obituary database.

Canada Life Reinsurance

Canada Life Reinsurance is a division of The Canada Life Assurance Company and certain of its subsidiaries and affiliates. The Canada Life Assurance Company is a subsidiary of Great-West Lifeco Inc. and a member of the Power Financial Corporation group of companies.


Captricity transforms stacks of paper into structured data easier, cheaper, faster, and more accurately than previously possible. Captricity makes capturing structured data realistic and accessible. By integrating with existing workflows, it drives productivity and savings while letting individuals and organizations harness their paper based data with minimal investment.
Booth #2


From real-time, interactive generation of claims correspondence to fully-automated, policy generation, Cincom’s easy-to-use solutions help insurers strengthen relationships, minimize risks, reduce costs, and accelerate time-to-market for all document communications. For three decades, Cincom has led the industry in providing document solutions that are easy to integrate and easy to use.


For 60 years, Claims Bureau has been providing insurers, third-party administrators, and self-insured entities with professional, creative and cost effective investigation. Our dedicated staff of experienced professionals conduct every investigation expeditiously, diligently and with integrity. Our efforts consistently surpass industry standards and our findings provide insight into a subject, which assist our client in making an informed claim decision. Our superior work product is a reflection of our high standards and our years of experience. Claims Bureau USA backs every investigation with a customer service ethic that is second to none.

ClaimVantage, Inc.

ClaimVantage is the leading provider of automated, cloud-based Life, Health and Absence claims management software solutions for insurance carriers, Third-Party-Administrators (TPAs) and employers around the globe. Our Software-as-a-Service (SaaS) solutions are designed to revolutionize claims processing by providing a robust system capable of integrating with your current business and workflow processes to drive efficient and accurate claims decisions with streamlined operations.

CoventBridge Group

CoventBridge Group is a full service investigation company providing: Surveillance, SIU and Compliance, Claims Investigation, Counter-Fraud Programs, Desktop Investigations, Social Media, Record Retrieval, Canvasses and Vendor Management programs. With offices in the UK and U.S. the company provides top tier data privacy and security practices, deploys robust case management technology customized to clients' needs and delivers worldwide coverage via its 1000 employees and affiliates worldwide.

Data Dimensions

Data Dimensions provides clients with centralized, scalable, technology-enhanced solutions to reduce administrative costs, enhance customer service and improve profitability. These HIPAA compliant Business Process Outsourcing (BPO) services include a range of outsourced claim solutions beginning with full front-end services, such as imaging and data capture, through claims processing in a workflow environment that accepts physical mail, fax, email, EDI and other electronic forms. Additional services include forms processing, physical records storage, records purging and auditing, and accounts payable processing. Data Dimensions ability to understand client needs allows us to provide multiple efficiencies using a unique blend of services and solutions.

Diligence International Group

As the leader in international and domestic investigations, Diligence International Group is poised to provide you with the highest quality services to meet all of your due diligence needs. Through our extensive global network of contacts, we are highly skilled at conducting all levels of foreign and domestic investigations. We greatly protect our clients’ interests through extensive due diligence, methodical investigations and close relationships with professionals worldwide, and here in the U.S.

Doherty, Cella, Keane, LLP

Doherty, Cella, Keane LLP is a legal services firm that represents claimants nationally for Social Security disability benefits and provides overpayment recovery services. As a law firm we employ only in-house licensed attorneys. Doherty, Cella, Keane LLP is dedicated to helping our claimants and business partners obtain Social Security disability awards timely and seamlessly through our commitment to our core values of Diligence, Compassion and Knowledge. With a knowledge base in Social Security and insurance that covers over 30 years, there is no more competent national law firm geared to this practice area.

Eastern Claims Conference

Eastern Claims Conference is an educational conference devoted to Life, Disability, Accidental Death and Dismemberment and Accident and Health Claims Management. The Eastern Claims Conference's program is designed to serve a broad target market, from entry-level associate personnel to senior management. The ECC's only function is to present an annual conference for the benefit of those who serve the insurance industry in the claims handling process.


EMSI is your one-source partner for underwriting requirement services. With our expansive databases, efficient processes and highly trained staff, we can provide you the information you need when you need it. Our focus is on providing you with fast, convenient and reliable examination and record retrieval services that speed the policy decision process. For more information visit or email us at

FastTrack RTW Services & Solutions

The FastTrack RTW Services & Solutions Division ( provides technology and services to disability and life insurance carriers, worker compensation carriers, self-insured employers and TPA providers that assist in proactively managing claim liability on short and long-term disability claims, workers compensation claims, and life waiver of premium disability claims through enhanced risk management programs. Through the utilization of FastTrack's Technology and Services it creates an automated, consistent, repeatable, and objective risk management decision-making pathway for enhanced adjudication throughout the life cycle of a claim. When necessary on Short and Long-Term Disability Claims it expedites the return of claimants and injured workers to their existing employers and provides the ability to identify new employment opportunities when occupational changes are required in line with the claimants functional capacity, training, education, experience, and carriers disability policy definitions. Financially, it offers direct savings from a disability benefits payout, reserve releases, and waived premium. For more information, contact Carl Capato, SVP @ FastTrack -


FINEOS is a global software company providing modern customer-centric core software to the life, accident and health industry. FINEOS Claims is a best-in-class, web-based claims processing software solution. Used globally by over 50 insurance organizations, FINEOS Claims supports both group and individual claims on a single platform. It has been deployed by carriers of all sizes, from small departmental claims teams to large teams with thousands of users and millions of claims. For more information, please visit

First Services

Approaching another milestone, First Services has been a global leader in fighting insurance fraud. For 38 years, we have specialized in national and international life, health and disability claims. Our international team of multi-lingual investigators understand the nuances found in many diverse cultures and geographically challenging environments. Our investigations have exposed fraudulent deaths, false documents, questionable identities and other forms of claims misrepresentation.

Friedman Law Firm

The Friedman Law Firm helps disabled Veterans pursue their valid claims through disability compensation hearings and appeals at all levels of this complex government system. We offer counsel at any phase of the effort to obtain veterans compensation. The Friedman Law Firm partners with businesses who want to provide these valuable services to their Clients. Through a variety of referral programs, Friedman is able to provide this service and expand the benefits our Partners currently offer their Clients. This win-win business relationship is not just good for business, it is the right thing to do.

IBU, Inc

IBU, Inc employs experienced underwriters who provide Claims Departments with detailed APS summaries for contestable claims. IBU APS summaries speed up the turnaround time for processing claim files. IBU underwriters are assigned to specific clients so they are always available to answer questions regarding their APS summaries.

Integrated Benefits, Inc.

Since 1986, Integrated Benefits, Inc (IBI) has created value for insurers by providing premium representation to claimants. Our specialized professionals and innovative process deliver the highest level of Social Security representation and superlative resolution of overpayments, guaranteed. Please contact Matt Jensen at (813) 417-1569 or through email at

Lemieux & Associates

Our investigative team is comprised of highly motivated and skilled investigators with diverse backgrounds, who collectively average more than 15 years of investigative experience. Our pool of investigators, both male and female, includes former law enforcement, insurance industry professionals, ex-military personnel, criminal justice majors and advanced degreed professionals. Lemieux & Associates is committed to the thorough training and continuing education of all of our investigators. Our proven methodologies and systematic approach cover not only surveillance and basic investigations, but also complex and highly contested matters. We have a number of bilingual investigators on staff.

LexisNexis Risk Solutions

LexisNexis® provides solutions that help life insurers speed the underwriting process and lower operational costs. Our solutions can help reduce the time it takes to obtain critical information from days and weeks to seconds and hours. Gain valuable insight for knowing your prospects and customers through every step of the policy life cycle with cutting-edge technology, unique data and advanced scoring analytics while upholding the highest standards of security and privacy.

Marshall Investigative Services

Marshall Investigative Group specializes in all areas of investigation. We are a nationwide firm providing coverage throughout the United States, Canada and Mexico with a combined 125 years of experience. Our investigators are handpicked based on the individual's experience, work-ethic and dedication to the discipline of investigations. We extract the information you need to successfully evaluate and resolve your case.

MDD Forensic Accountants

With more than 40 offices across 4 continents, MDD is one of the world’s premier forensic accounting firms. Our highly qualified and skilled professionals understand the financial aspects of disability claims and are experienced in providing you with the information you need to achieve the appropriate resolution. To work with a member of our internationally respected team, please contact any one of our offices or visit us at

Medical Consultants Network

Medical Consultants Network (MCN), a URAC-accredited IRO providing IMEs, Medical Peer, and Utilization Reviews, serves all fifty states and Canada with over 24,000 provider scheduling options for disability, workers' compensation, auto/pip/liability, and group health clients. We believe in the power of a second look. A second look that helps us improve not only the quality of our reports and evaluations, but also the quality of the service we provide our clients. That's the power of looking again. That's the power of MCN.

Mexico Investigations

Insurance related investigations in all parts of Mexico. Sixteen years local experience in death claims, disability, widow & beneficiary welfare visits, locating and developing witnesses.

MIB Insurance

MIB Cross Check teams the industry's most powerful name search technology with fuzzy-logic matching against the SSDMF and other data sources, giving life insurers a robust, accurate tool to strengthen their unclaimed property compliance. Our additional data sources deliver up to 30% more unique death notifications beyond the SSDMF, compiled from over 3,000 continuously updated public sources. MIB Cross Check streamlines your due diligence with unsurpassed accuracy and a minimum of false positives, from one of the most trusted names in the insurance industry today—MIB. See why MIB Cross Check is a clear match for unclaimed property compliance, Visit us at Booth 31.

Midwest Record Retrieval, Inc.

Midwest Record Retrieval, Inc. has over 100 years of combined experience in the retrieval of medical records. We offer outstanding customers service and have the pleasure of serving insurance companies, law offices, investigative firms, and other entities, to procure all types of records, including but not limited to: medical records, attending physician statements, pharmacy records, ME reports, records from government agencies, and all types of law enforcement.

If it exists, we retrieve it -

We offer back office support for all types of form completion and can service aspects of the insured/claimant interview process.

We are driven, precise, swift and accurate.

Munich Re

Our vision at Munich Re, U.S. (Life) is to be the premier reinsurance partner that delivers exceptional value to our clients and stakeholders. Our global strength and experience, coupled with our commitment to helping our partners manage individual life and disability, group life and disability, and credit and debt protection insurance risks have enabled us to be a leader in U.S. reinsurance for more than 50 years. We strive for execution excellence.
Booth #10

North American Training Group

North American Training Group (NATG) is the leader in Compliance Fraud Training and the ICA Fraud Training Partner. NATG offers Insurance Professionals quality and in depth training on the subject of insurance fraud and insurance investigations. Our on-line training centers provide training for all lines of insurance and for all different department personal. We customize courses for our client’s exact needs. We make insurance fraud training easy and convenient, whether online, or on location, with our customized annual and new hire training courses. NATG specializes in: Annual & New Hire Fraud Compliance Training, Adjuster & Agent Continuing Education, and General Insurance Fraud Training.

Northern Trust

Northern Trust Corporation (Nasdaq: NTRS) is a leading provider of wealth management, asset servicing, asset management and banking to corporations, institutions, and affluent families and individuals. Founded in Chicago in 1889, Northern Trust has offices in the United States in 19 states and Washington, D.C., and 22 international locations in Canada, Europe, the Middle East and the Asia-Pacific region. As of June 30, 2016, Northern Trust had assets under custody of US$6.4 trillion, and assets under management of US$906 billion. For more than 125 years, Northern Trust has earned distinction as an industry leader for exceptional service, financial expertise, integrity and innovation. Visit or follow us on Twitter @NorthernTrust.

PhotoFax, Inc.

PhotoFax, Inc. is a nationally recognized leader in surveillance and investigative services. PhotoFax continues to set industry standards by introducing products & services that approach surveillance with a technology driven edge. The release of the third generation USV (unmanned surveillance vehicle) has given carriers a distinct advantage in terms of success ratio and claims IMPACT. The outcomes have been substantial and measurable. If you work for an insurance carrier and are involved with surveillance & investigations, we encourage you to visit our booth. It could change the way you look at surveillance and the surveillance process.
Booth #26

Professional Disability Associates

PDA is an industry leader in providing broad levels of risk assessment including claim evaluations, peer reviews, employee education, financial analysis, and management consulting and coaching. Founded in 2001 and based in Portland, Me, PDA supports clients with a growing number of board certified physicians and registered nurses, including over 35 specialties, master's level vocational consultants and many well respected insurance "veterans" in delivering specialized expertise and value to the industry. To learn more please visit

Research Service Bureau

Established in 1981, Research Service Bureau, Inc. (RSB) is a rapidly expanding domestic and international insurance services firm with offices in Seattle, New York, New Jersey, and Vienna, Austria. RSB provides medical information, risk management and investigative services to the insurance, legal and business communities. Every investigation we undertake, whether domestic or foreign, is handled by a knowledgeable professional, experienced in the particular type of investigation required. Documentation is provided promptly to assist you in making your claim decision. RSB helps clients fight fraud by gathering facts and delivering unbiased, objective information about a claim.
Booth #17

Summit Investigations

Summit Investigations provides investigative services throughout the Eastern coast of the United States. Our organization has been servicing the insurance industry for over 20 years, utilizing seasoned investigators who are trained and employed by Summit. Our investigators are equipped with the most up to date and state of the art equipment, leading them to exceptional results. We hold our customers' satisfaction in the highest regard, providing them with consistent results and unmatched customer service. Take a minute to stop by our booth- we look forward to discussing our services and cost saving investigative techniques with you.


The Swiss Re Group is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. Dealing direct and working through brokers, our global client base consists of insurance companies, mid-to-large-sized corporations and public sector clients. From standard products to tailor-made coverage across all lines of business, we deploy our capital strength, expertise and innovation power to enable the risk-taking upon which enterprise and progress in society depend.

Unclaimed Assets

Unclaimed Assets has been locating missing beneficiaries for life insurers since 1989. Over the years, we have helped individuals in all 50 states and dozens of countries around the world receive the benefits due to them.

Worldwide Resources

Worldwide Resources, Inc. is your investigative resource for superior service around the world. We specialize in life and disability investigations both domestically & internationally. We also offer SIU/fraud awareness training, hosptial & phamacy canvasses and medical record retrieval services. Anywhere in the world, we're the investigative service you can depend on.