The International Claim Association recognizes the importance of maintaining public trust and confidence in the insurance industry and upholds the following values:
1. Respect and Fairness: All individuals who have or believe they have a claim are entitled to courteous, fair, and respectful treatment. Communications related to their claim will be acknowledged promptly.
2. Prompt and Equitable Resolution: Every claimant deserves a timely investigation of all relevant facts, an unbiased evaluation, and a fair settlement of their claim once liability is reasonably clear. Claims will be handled impartially and according to the terms of their policy, without bias or undue considerations.
3. Avoiding Unnecessary Litigation: Claimants should not be forced into unnecessary litigation to receive the compensation they are entitled to. The settlement of one policy or portion of a policy should not be leveraged to influence the settlement of another.
4. Commitment to Integrity: While there is a duty to pay legitimate claims promptly, there is an equal responsibility to protect the public from rising insurance costs caused by fraudulent or invalid claims.
5. Transparency and Confidentiality: Practices will be in place to ensure transparency, prevent misrepresentation of important facts or policy terms, and avoid exploiting any knowledge imbalance between the insurer and the claimant. Insurance claim records will be treated as confidential and managed with the highest level of integrity.
6. Operational Efficiency: Companies must implement reasonable standards for adequate staffing, systems, and procedures to ensure effective claim servicing. These standards will aim to minimize delays, avoid unnecessary technicalities, and reduce excessive evaluations or appraisals.
7. Professional Development: Claims personnel are encouraged and supported in expanding their knowledge, skills, and professionalism within the field of claims management to deliver the best service possible.
1. Respect and Fairness: All individuals who have or believe they have a claim are entitled to courteous, fair, and respectful treatment. Communications related to their claim will be acknowledged promptly.
2. Prompt and Equitable Resolution: Every claimant deserves a timely investigation of all relevant facts, an unbiased evaluation, and a fair settlement of their claim once liability is reasonably clear. Claims will be handled impartially and according to the terms of their policy, without bias or undue considerations.
3. Avoiding Unnecessary Litigation: Claimants should not be forced into unnecessary litigation to receive the compensation they are entitled to. The settlement of one policy or portion of a policy should not be leveraged to influence the settlement of another.
4. Commitment to Integrity: While there is a duty to pay legitimate claims promptly, there is an equal responsibility to protect the public from rising insurance costs caused by fraudulent or invalid claims.
5. Transparency and Confidentiality: Practices will be in place to ensure transparency, prevent misrepresentation of important facts or policy terms, and avoid exploiting any knowledge imbalance between the insurer and the claimant. Insurance claim records will be treated as confidential and managed with the highest level of integrity.
6. Operational Efficiency: Companies must implement reasonable standards for adequate staffing, systems, and procedures to ensure effective claim servicing. These standards will aim to minimize delays, avoid unnecessary technicalities, and reduce excessive evaluations or appraisals.
7. Professional Development: Claims personnel are encouraged and supported in expanding their knowledge, skills, and professionalism within the field of claims management to deliver the best service possible.