ICA Education FAQs

Everything you need to know about the International Claim Association education programs and how we can help you.

Please contact McCann Associates (T: 1-844-712-6221 E: adaptera-support@vantage.com) with any technical support questions you may have in regards to the online store or your eLearning courses C1, C2, and C3. Questions related to C4, please contact memberservices@claim.org.

Click on the book icon in the resources column to open up the link to the learning materials.

You have 180 days from the date of purchase to study for and take the exam (complete the course). If you fail the exam, you can purchase a retake for $50 (members) or $75 (non-members) but you must purchase and complete the retake exam within your original 180-day time frame. Extensions are not granted.

The fee for members is $225 per course and the fee for non-members is $450 per course.

The fastest and most efficient method of payment is online by credit card (Visa, MasterCard, and American Express accepted). *Personal checks will not be accepted

  1. With a credit card online here
  2. With a check mailed with the order form to our vendor McCann Associates.

The fee to retake the exam is $50 for members and $75 for non-members. If you do not pass the re-take exam you must repurchase the entire course.

ICA does not require a proctor for exams, however, it is best to check with your company’s education representative (Ed Rep) or Human Resources Department regarding corporate regulations specific to your company before proceeding with the exam.

As long as you’ve taken the introductory courses for the ALHC before proceeding to the ICA courses, you can take them in any order you choose. For the FLHC courses, you’ll need to complete (and show proof of) the ALHC courses before you can take those courses.

Although you have completed the required courses, ICA is not made aware of any course completions outside of the C1, C2, C3, and C4 courses. It is the student’s responsibility to forward proof of completion for all non-ICA exams to ICA Headquarters. Acceptable proofs of completion include a copy of your transcripts or grade reports. These reports can be sent to education@claim.org.

You have six (6) months from the date of purchase to complete the course and one exam re-take if necessary.

No, ICA does not allow any course substitutions unless noted in our brochure.

Our course offers change as often as necessary to keep up with trends and changes and regulations in our field.