ICA Jobs: Our Member Job Bank

An important part of our mission to connect and empower our members is to provide them with robust career building and networking opportunities. To that end, we offer a comprehensive, updated job bank that lists open positions in other member organizations.

As equal opportunity employers who greatly value diversity and an environment built on respect and inclusivity, our members are dedicated to providing fulfilling career paths, competitive salaries and benefits packages, and ongoing opportunities for growth and advancement.

How to Post a Position

Posting is easy. If you’d like to post an open job position in the ICA Job Bank, please email it to Sibel Clifford, Director of Membership and Operations, at sclifford@claim.org. As a member, your posts are free and will remain on the site for 60 days.

Non-members can also post ICA jobs! There is a $250 fee to post for 60 days. Beyond job postings, there are many reasons to join the ICA, among them access to research and white papers/reports, exclusive educational opportunities and a chance to collaborate with other member organizations to share best practices and other ideas.

Open Positions

Senior Operations Associate/Operations Specialist – Claims –Allianz Life (Minneapolis, Minnesota)

posted on 9/7/2021

If you would like to apply for a job at Allianz Life, please submit your application here

Job Purpose/Role
With support, you will be responsible for effectively adjudicating claims on life products, including living benefits (waiver, disability, critical/chronic/terminal illness), and death claims, by applying knowledge of Allianz’s business, products, and operations. You will influence results by: establishing and maintain customer relationships; ensure a high degree of productivity and quality; and recommend process improvements for assigned functional area.

Key Responsibilities

  • Respond to, validate, and approve varied and complex customer service/beneficiary requests and inquiries for all customer segments, by applying knowledge and following established standards.
  • Review, research, problem solve, and recommend resolutions for non-routine customer inquiries. Escalates to next level as needed
  • Ensure a high quality claim adjudication process by: using sound judgement to conduct thorough detailed investigations, approve/validate claims, evaluate risk, and manage decisions with regulatory impact.
  • Mentor other team members and act as a resource for assigned area
  • Coordinate and assist with team and department projects. Participate in special projects to meet needs
  • Influence results by providing customer service, education and communicationKey Requirements/Skills
  • 2 years of experience required in Allianz Operations, Insurance or Financial Industry, customer service
  • High school diploma required; two-year degree preferred: Business or general education
  • Investigative skills, phone experience, email and written correspondence skills

Find out more here.

Claims Specialist– Hannover Re (Remote – Work from Home)

posted on 8/2/2021

If you would like to apply for a job at Hannover Re please submit your application, including a resume via Applicant Tracking System.

As a global reinsurer we assume risks from other insurers and work with them to develop innovative products. Some 2,900 experts worldwide from a range of specialist disciplines devote their know-how and passion for their profession to strengthening and expanding our excellent market position on a daily basis. By taking an assuredly different approach to their work, they make us one of the most profitable reinsurance groups in the world.

Job Summary:
Completes non-routine administrative services for assumed claims, and supports subordinate team members so that department accuracy and time standards are met and claims are compliant with treaty agreement obligations.

Job Responsibilities:
• Processes claims for more complex ceding companies, including approving claims up to authority limit and reviewing assigned non-routine claims so that payments fulfil treaty agreement obligations and meet department processing standards.

• Supports subordinate team members with technical expertise on the completion of auxiliary tasks, resolution of non-routine client matters, and provides guidance and/or training as required so that claims are processed within accuracy and time standards.

• Works independently to complete non-routine administrative tasks to support Management. Coordinates with Claims team, or on cross functional teams, for completion of tasks assigned so that the department operations and deliverables are supported
and objectives are met.

• Develops and maintains professional client relationships so that the Hannover Re brand values are employed.

Essential knowledge, skills and abilities • Minimum 3 years reinsurance, life insurance or other related field experience
• College degree or equivalent business experience
• Strong computer skills and willingness to learn new applications
• Intermediate MS Office: Word, Excel, Outlook and Internet skills
• Professional written and verbal communication and listening skills

Desired knowledge, skills and abilities
• Excellent customer service skills
• Strong accounting skills
• Strong organizational skills
• Strong analytical and problem solving skills
• Life insurance claims experience preferred
• Completion of LOMA, ICA, or equivalent industry courses

Account Representative – Individual Claims – Munich Re (Atlanta, GA)

posted on 6/17/2021

Position Overview

The Account Representative, Individual Life Claims will assess Individual Life and Accidental Death and Dismemberment claims expertly and efficiently, as well as evaluate client claim practices, perform reinsured client reviews and conduct industry presentations.

Claims Adjudication:
• Adjudicate complex, contestable claims, manage litigated cases, including processing compromised settlements, review high dollar, early duration claims to determine if the ceding company is following their guidelines, make recommendations to the Claims review Committee.
• Conduct expert individual life and AD&D insurance adjudication within internal standards and client response timelines;
• Monitor coverage assessment including promptly identifying, addressing and resolving coverage matters;
• Promptly issue payments in accordance with payment authorization protocols and client service level agreements;
• Manage and archive all claim documentation in an appropriate and orderly manner; proactively manage claim file follow up process;

Client Management:
• Establish strongly positive, mutually beneficial, long-term client relationships;
• Monitor client claim results and provide business partners with accurate client information on a timely basis through claim analytics, data mining and trend analysis;
• Assist with identifying/implementing initiatives to enhance claim handling efficiencies and effectiveness;
• Develop and implement strategies to track and improve deteriorating client claim results.
• Lead on external client audits including completing the audit report, identify training opportunities, conduct training and present at industry meetings and create claims tools for our clients.

Read more