ICA Jobs: Our Member Job Bank

An important part of our mission to connect and empower our members is to provide them with robust career building and networking opportunities. To that end, we offer a comprehensive, updated job bank that lists open positions in other member organizations.

As equal opportunity employers who greatly value diversity and an environment built on respect and inclusivity, our members are dedicated to providing fulfilling career paths, competitive salaries and benefits packages, and ongoing opportunities for growth and advancement.

How to Post a Position

Posting is easy. If you’d like to post an open job position in the ICA Job Bank, please email it to Sibel Clifford, Director of Membership and Operations, at sclifford@claim.org. As a member, your posts are free and will remain on the site for 60 days.

Non-members can also post ICA jobs! There is a $250 fee to post for 60 days. Beyond job postings, there are many reasons to join the ICA, among them access to research and white papers/reports, exclusive educational opportunities and a chance to collaborate with other member organizations to share best practices and other ideas.

Open Positions

Claim Examiner, Boston Mutual Life Insurance Company
Full Time
Canton, MA, US
(posted on 4/4/2022)
Requisition ID: 1135

All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.

We do our best to:

• Demonstrate a desire to assist.
• Listen for understanding and respond empathetically.
• Explain things in a manner that is easy to understand.
• Be knowledgeable students of our business.
• Take full ownership to resolve questions and issues.
• Be professional, polite and courteous.
• Leave our customers and associates “better than where we found them.”

The Claim Examiner is responsible for managing and processing all assigned claims while demonstrating the highest levels of service professionalism in all they do.

The Claim Examiner is expected to:

Manage the assigned caseload of insurance claims.

• Responsible for reviewing and processing claims, evaluates medical records and requests additional information when needed.
• Provides exceptional customer service handling claim related calls. Creates written correspondence.
• Able to interpret and evaluate policy/contract revisions.
• Review pending claims on a monthly basis.
• Ensures compliance with state and federal requirements. Maintains privacy of confidential information.
• Performs other duties as assigned.

Education: High School Diploma required.

Experience: Minimum of 2 years claims experience required.

Knowledge Requirements:

• Strong business knowledge
• Excellent written/verbal communication skills.
• Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines.
• Excellent interpersonal skills and the ability to effectively build and extend relationships.
• Shows initiative with a “can do attitude” and the ability to implement changes that will improve workflow.
• Medical terminology preferred.
• Exceptional skills using MS Office.

Due to the COVID-19 pandemic, the majority of Boston Mutual’s associates are currently working remotely in accordance with our safety protocols. The selected candidate will be expected to temporarily work remotely for an unspecified period of time as determined in Boston Mutual’s sole discretion. • When normal business operations resume, the selected candidate will be expected to physically return to work in the office located in Canton, MA. We are transitioning to a hybrid model over the next few months — with two days in the office.

Boston Mutual is an equal opportunity employer. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace, and any offer extended will be contingent upon appropriate results of a drug test.

APPLY

 

Senior Claim Examiner, Boston Mutual Life Insurance Company
Full Time
Canton, MA, US
(posted on 4/4/2022)

All Boston Mutual employees who interact with our policyholders, our producers and our BML associates embrace the principles of our brand and service philosophy. We are all brand ambassadors. Both our words and our behaviors matter. We share a common service philosophy and pride ourselves in living the BML brand promises every day, one interaction at a time.

The following statements represent what Boston Mutual stands “FOR” – it is what makes us different and better in the market we serve.

• We are FOR being a progressive life insurance company dedicated to offering financial peace of mind to working Americans and their families.
• We are FOR providing practical and affordable products designed for those we serve.
• We are FOR making it easy to secure a level of financial protection with a portfolio of products – beginning with life insurance – via enrollment and billing options at the workplace.
• We are FOR providing a personalized customer experience to our policyholders and producers.
• We are FOR acting in the best interests of our policyholders, producers, employees and the communities in which we live and serve – representing the goodness of mutuality in all we do.

We do our best to:

• Demonstrate a desire to assist.
• Listen for understanding and respond empathetically.
• Explain things in a manner that is easy to understand.
• Be knowledgeable students of our business.
• Take full ownership to resolve questions and issues.
• Be professional, polite and courteous.
• Leave our customers and associates “better than where we found them.”

The Senior Claim Examiner is responsible for managing and processing all assigned claims while demonstrating the highest levels of service professionalism in all they do.

The Senior Claim Examiner is expected to:

• Manage the assigned caseload of insurance claims.
• Responsible for reviewing and processing claims, evaluates medical records and requests additional information when needed. Refer complex claims to • Manager, BML Medical Director or Underwriting.
• Provides exceptional customer service handling claim related calls. Creates written correspondence.
• Able to interpret and evaluate policy/contract revisions.
• Review pending claims on a monthly basis.
• Ensures compliance with state and federal requirements. Maintains privacy of confidential information.
• Assist with training of new examiners when requested.
• Performs other duties as assigned.

Qualifications

Education: High School Diploma required.

Experience: Minimum of 3 years insurance claims experience required.

Knowledge Requirements:

• Knowledge in claims policies, guidelines, practices and procedures.
• Excellent written/verbal communication skills.
• Strong organizational skills that reflect ability to perform and prioritize a high volume of multiple tasks seamlessly with excellent attention to context, substance and detail while meeting goals and strict deadlines.
• Excellent interpersonal skills and the ability to effectively build and extend relationships.
• Shows initiative with a “can do attitude” and the ability to implement changes that will improve workflow.
• Medical terminology required.
• Shows initiative with the ability to create and implement changes that will improve workflow.
• Working knowledge of Boston Mutual insurance products as well administrative systems and process preferred.
• Exceptional skills using MS Office.

Certifications/Licensures: ALHC, FLMI and other related designations preferred.

Due to the COVID-19 pandemic, the majority of Boston Mutual’s associates are currently working remotely in accordance with our safety protocols. The selected candidate will be expected to temporarily work remotely for an unspecified period of time as determined in Boston Mutual’s sole discretion. When normal business operations resume, the selected candidate will be expected to physically return to work in the office located in Canton, MA. We will be moving to a hybrid model over the next two months which will require all employees to be in the office twice a week.

Boston Mutual is an equal opportunity employer. Boston Mutual is an equal opportunity employer, and does not discriminate on the basis of race, color, age, religious creed, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, disability, military service, veteran status, family status, pregnancy, or any other characteristic protected by federal or state laws. Boston Mutual is a drug-free workplace, and any offer extended will be contingent upon appropriate results of a drug test.

APPLY