ICA Sessions for Success 2023- A Half-Day Virtual Seminar

ICA is recognized internationally by insurance claim professionals as the go to for education in the life, disability and health claims industry. This half-day seminar will bring together industry claims professionals to engage in high-quality educational offerings that will provide participants with relevant and timely information.

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11:00 AM – 12:00 PM ET
In the Ever-Changing, Now Fast-Paced Insurance Industry, Are You a Spectator or a Conductor?
Mark Costello

Vice President, Group and Living Benefits Reinsurance
Munich Re

The pace of change in the insurance market is only accelerating. The impacts of such change are coming down the road and will be seen first by our claim professionals. The product knowledge, technology and data that lives with claims professionals is the backbone of everything we do in insurance. How do you set yourself up today to not only stay ahead of change but help shape that change.


12:15 PM – 1:15 PM ET
The Life of a Tech Project: From Conception to Implementation


Rooney Gleason, Heather Horter & Dylan Burian

Describe the process of formulation and execution of technology projects and provide insights on how executives should deal with tech fatigue. Discuss how key performance indicators can be used to guide project teams to their desired future state. And, the steps leaders can take to create a business case for change and a roadmap to ensure that it will achieve desired benefits and be implemented successfully.


1:30 PM – 2:30 PM ET
Solving the Leave Management Puzzle

Speakers: Garlande Patz, Channel Director, Absence Management, Guardian Life Insurance Company

Kristy Helkenn, Channel Director, Absence Management, Guardian Life Insurance Company

30 years after it was enacted, the Family Medical Leave Act (FMLA) of 1993 is still misunderstood by many employers. The basics of the FMLA proved more complicated than anticipated, and employers report that it is now more difficult than in previous years to approve leaves and coordinate leave types. Join us for a deep dive into the FMLA. Our speakers will address the following areas:

  • Growth in absence management activity
  • FMLA and ADA fundamentals and compliance
  • State leave law overview
  • Outsourcing leave management

2:45 PM – 3:45 PM ET
Third Party Account Takeover Fraud in the Life Insurance Industry
Speaker: Russell Anderson, CFE, Head of Financial Crimes Services | LIMRA and LOMA

Starting around 2015 the Life Insurance and Retirement Services Industry began to be targeted by Third-Party Imposters who realized there was literally trillions of dollars held within its customer accounts. These Fraudsters took advantage of all the readily available personally identifiable information and started impersonating contract holders and retirement account participants in order to steal their account balances. While the industry was initially caught off guard, it quickly moved to address the threat and some companies have turned it into an opportunity.

During this presentation attendees will learn how third-party account takeover (ATO) fraud evolved throughout the insurance industry, the more common and complex schemes and scams, how the industry responded to the growing threat, how it worked together to reduce the risk and what the future may hold.