How Claims Guidance is Turning Examiners into Superheroes
February 23, 2022
2 PM – 3 PM ET
Panelists from Reliance Standard Life Insurance, Principal Financial Group & Disability RMS
Webinar: How Claims Guidance is Turning Examiners into Superheroes
How Claims Guidance is Turning Examiners into Superheroes
Panelist
Theresa Kowalchick
Vice President Operations at Reliance Standard
Panelist
Cheryl Paine
Assistant Vice President – Principal Financial Group
Panelist
Kathy Serunian
AVP at Disability RMS/FullscopeRMS/SunLife
Moderator
Michael Saltzman
Co-founder, COO at EvolutionIQ
Event Description
While claims are an insurer’s core product, claims organizations typically receive little investment in technology and innovation compared with underwriting and distribution.
Even though automation has greatly improved the administration of routine tasks, claims teams continue to feel overburdened as claims volumes rise. To address this challenge, many companies are using machine learning in partnership with frontline examiners to streamline processes and more quickly bring claims to resolution.
Join us for a panel discussion with leading industry experts from Reliance Standard Life Insurance, Principal Financial Group, and Disability RMS to learn how claims technology has evolved from just automating repetitive tasks with robotic process automation (RPA) to using decision intelligence to collaboratively solve complex claims profiles across an organization.
In this virtual event, our panel of claims executives discuss:
● Challenges facing claims organizations today and in the future
● Overcoming capacity and experience constraints
● Identifying and prioritizing high-opportunity claims using decision intelligence
● Pairing humans with technology to address the complex tasks overlooked by automation
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